Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Conduct Thorough Training and Onboarding In your haste to get your agents taking customer calls, don’t neglect the importance of running a comprehensive onboarding and training program. They also allow you to identify areas for improvement and prioritize programs or interventions such as management training or incentives.
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