Achievers

NOVEMBER 15, 2018

Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.

Employee Engagement 92

Employee Engagement Staffing Software Hiring Software Wage and Hour Training 92

AIHR

AUGUST 15, 2023

Improving recruitment : Potential employees are more interested in working for a company that demonstrates its interest in rewarding hard work. Managers can be powerful sources of recognition, ranging from a quick “thank you” to financial incentives. Monetary incentives can be attractive to employees but not to everyone.

Employee Recognition 98

Employee Recognition Assessment Software HR Software Recruiting Software 98

Fond

APRIL 21, 2020

A Stanford study by Nicholas Bloom, Eberle Professor in the Department of Economics at Stanford University, and graduate student and founder of Ctrip , James Liang, experimented with giving Ctrip’s call center employees the opportunity to work from home for nine months. Focus on Work-Life Integration.

Productivity 119

Productivity Employee Engagement Bonuses and Incentives Study 119

Empuls

SEPTEMBER 29, 2023

It's the secret sauce that transforms a call centre from a revolving door of staff to a powerhouse of dedicated, engaged, and highly satisfied professionals. Historically, call centers have reported high turnover rates. High turnover is often an indicator of low job satisfaction.

Hiring Software 40

Hiring Software Meeting Onboarding Software Assessment Software 40

Empuls

SEPTEMBER 29, 2023

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

Hiring Software 40

Hiring Software HR Software Recruiting Software Staffing Software 40

AIHR

AUGUST 15, 2023

Improving recruitment : Potential employees are more interested in working for a company that demonstrates its interest in rewarding hard work. Managers can be powerful sources of recognition, ranging from a quick “thank you” to financial incentives. Monetary incentives can be attractive to employees but not to everyone.

Employee Recognition 52

Employee Recognition Assessment Software HR Software Recruiting Software 52

Corn on the Job

MARCH 22, 2018

Hiring from within is more streamlined and often it’s a cheaper process for employers, whilst working with colleagues that they know can improve morale within the workforce. Offer Incentives: Sometimes, your team might just need a little push in the right direction to get them excited and motivated about working again.

Productivity 45

Productivity Bonuses and Incentives Team Building Compliance Training 45

HR Tech Girl

SEPTEMBER 16, 2022

Jump to: Attraction And Recruitment. Employee Life Cycle: Attraction and Recruitment. Recruitment, also commonly known as talent acquisition, is the process of attracting, sourcing, and selecting employees. Related read: How To Create A Compensation Philosophy For Better Hiring And Retention. Onboarding. Development.

HR Planning 52

HR Planning Resources Onboarding Software Hiring Software 52

Thrive Global

JUNE 16, 2021

However, none of these factors matters if you do not hire the right employees and build a strong team. Building an in-house call center requires you to invest in customer service tools and agents. A customer service agency hires bilingual agents that will respond to your Spanish calls with the utmost accuracy.

Bonuses and Incentives 36

Bonuses and Incentives Hiring Software Time and Attendance Employee Recognition 36

AIHR

AUGUST 5, 2021

So we’ve got fixed paid benefits, we’ve got short term incentives, we have long term incentives. Peter Newhouse: Actually it’s relatively short because you know, I was a mid-career recruit. And we have our reward building blocks that we tend to use. And so that that kind of works.

Strategy 52

Strategy HR Software Bonuses and Incentives Interview Software 52

Synergita

AUGUST 23, 2019

Recently, I met a CHRO who said that the employee attrition is higher in BPO/call centers compared to software companies. Perhaps, because BPO/Call centers taught their employees to focus purely on numbers (performance metrics); and employees did so and leave their companies due to the same numbers (salary, incentive, etc.).

Planning Tools 52

Planning Tools Bonuses and Incentives Metrics Software 52

Payactiv

JUNE 23, 2021

Turnover is costing you exorbitant amounts of money every year and HR departments have been fighting it for decades. The numbers continue to inflate, the need to differentiate yourself from competitors is more important every year, and the cost associated with turnover can debilitate or even cripple a company. Costs add up fast.

Hiring Software 59

Hiring Software Staffing Software Onboarding Software Planning Tools 59

Recruiters Lineup

APRIL 8, 2024

Hiring employees in Malawi, a southeastern African nation, requires navigating through its unique legal, cultural, and economic landscape. In this comprehensive guide, we’ll explore everything you need to know about hiring employees in Malawi, from the legal framework to recruitment strategies and cultural considerations.

Video Recruiting 67

Video Recruiting Hiring Software Wage and Hour Training Hiring 67

Recruiters Lineup

FEBRUARY 21, 2024

With its growing economy and favorable business environment, many companies are considering hiring employees in this vibrant country. This guide aims to provide an overview of the essential steps and considerations for hiring employees in the Dominican Republic. How to Hire Employees in the Dominican Republic?

Hiring Software 68

Hiring Software Background screening Hiring Wage and Hour Training 68