Industry Insights: Call Center
Payactiv
MARCH 28, 2022
In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor. There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Pre-COVID the unemployment rate in the U.S. Source: [link].
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