Bonuses and Incentives BPO Retention and Turnover 
Ben Eubanks
APRIL 18, 2025
At a national retail group, the platform helped reduce turnover by 15%, improved communication, and cut manual HR tracking time by more than 50%. Talent Management Best Midsize Business-Focused Solution 15five Winner 15five has pulled all the data points together to create a real vision of engagement and retention. Incredible work.
AIHR
SEPTEMBER 18, 2023
From comprehensive benefits to AI talent retention solutions, these cases paint a vivid picture of HR in action. AI talent retention solutions 8. According to the company’s global human resources vice president, the vacation policy is the main reason that FullContact has an 85% retention rate. Prioritizing employee wellbeing 11.
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Payactiv
MARCH 28, 2022
The average call center turnover rate averages between 30% to 45%. This turnover rate is considered very high. Agent Turnover — Why Are They Quitting? There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Source: [link].
Recruiters Lineup
DECEMBER 8, 2023
Bonuses: Extra compensation provided at special times, like the 13th-month pay, which is mandatory in the Philippines. This commitment to continuous enhancement ensures that the onboarding process remains dynamic and responsive to the evolving needs of the workforce, contributing to long-term employee satisfaction and retention.
Empuls
SEPTEMBER 29, 2023
However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.
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