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Diversity & Inclusion Coronavirus Meeting Themes (i4cp login required)

i4cp

Discussion Themes from Weekly D&I Action Calls: COVID-19 Business Response 4/07/2020 Today’s guest was Jackie Hunter, Director of Diversity & Inclusion at Banner Health. CDO Board Chair Jacqui Robertson led a Q&A session with Jackie to open the call. Stay informed. Key Takeaways: 1.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

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What Is a Customer Journey Contact Center?

Call Experts - HR

Gartner, a leading research and advisory company, predicts that 72% of customer interactions will involve an integrated customer journey approach. This statistic highlights the growing importance of adopting a Customer Journey Contact Center to stay ahead of the curve and meet customer expectations.

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Advantages & Disadvantages of Employee Referral Programs

Hppy

In this post, we will share information about employee referral programs. Employee referrals are a popular and effective way to hire top talent for your organization. For example, did you know that 45% of referral hires stay longer than four years , compared to only 25% of job board hires? Their findings were fascinating!

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How to Find the Right Artificial Intelligence Tool for HR

HR Bartender

Similar to hiring an employee, you want to ensure the tool is capable of performing the tasks required of it. A company should not feel obligated to adopt AI only because others are saying it is neat. They may want to ask the following of their leadership. A human touch will still be needed. Will AI be well received?

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Secrets to Recruiting & Retaining Great People in a Crazy Labor Market

DailyPay

Secrets to Recruiting & Retaining Great People in a Crazy Labor Market: More About on Demand Pay. Secrets to Recruiting & Retaining Great People in a Crazy Labor Market: More About On-Demand Pay. At the same time, wages are going up, it’s getting increasingly hard to hire. We did a whole lot of research on this.

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Prepare Your Questions For #HRTechWorld and #HRTechConf

In Full Bloom HR

Some combination of these questions almost always has been the impetus for that first call/email/DM/whatever to me from a global HR executive or their IT partner, and they also permeate the online HR technology conversations. and helped as many as I could directly. Here too, in most cases, my answer is a resounding NO.