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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

And that is the hallmark or signature of any essential technology – once you adopt it into your workflow and rhythm, you can’t imagine not having that technology available. Cuban and others see the enormous potential in conversational and voice-enabled technologies. Advertisement. Information Access and Retrieval.

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Assessing Values in Online Technology Part 4

HR Examiner

Assessing Values in Online Technology. Here’s where we are in the series: Assessing Values in Online Technology – Part 1. Assessing Values in Online Technology – Part 2. Assessing Values in Online Technology – Part 3. Assessing Values in Online Technology – Part 4. Workforce Planning.

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Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019.

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HR Data Makes Its Own Gravy (Part 2)

HR Examiner

“The majority of information consumed by intelligent tools are various forms of text. The categorization of HR data types and attributes in AI and intelligent tools are still evolving. The majority of information consumed by intelligent tools are various forms of text. ” - John Sumser. Text / Language.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

Discussions with customers were particularly insightful — I was able to learn how they use various technologies such as workforce optimization, interactive virtual agents (IVA), voice biometrics, and analytics. This article provides a brief summary of my takeaways from the event. Go-to-Market Overview. Simplify, Modernize & Automate.

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Organizational Learning Strategy: The What, Why and How

Analytics in HR

Knowledge transfer – Sharing the learnings with the business. For example, imagine you work for a Software as a Service (SaaS) company. Then, in 2019, they released the better Disney+ version we know today. . Work on your knowledge management. Promote collaboration. Measure the progress.

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Contact Center & CX Trends 2019 (Part 3)

Aberdeen HCM Essentials

In the final post of our three-part series, we’ll cover the three technologies which CX leaders plan to increase their adoption of in 2019. If you missed our prior two posts, the first observed the benefits and use cases of the top three technologies CX leaders plan to adopt in 2019.