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HR leaders need to go beyond slicing and dicing HR data and start demonstrating direct connections to business metrics that matter most to executives—and that’s where these recent studies focused. The outcomes in the 2017 study included, but were not limited to, sales revenue, percent to budget metrics, and customer and patient satisfaction.
Learning doesn’t drive the corporatestrategy, it aligns with the strategy,” Martha Soehren said. When we presented the business case for a centralized learning organization in 2009, the most pushback from the business was we wouldn’t stay in front of the pipeline and be as responsive as needed on business imperatives.
Identify objectives and metrics Set clear objectives: Define what you want to achieve with your recognition program (e.g., Choose key metrics: Select measurable indicators such as employee engagement scores, turnover rates, productivity levels, and customer satisfaction. So, what are you waiting for?
Some are focused primarily on infrastructure for talent and leadership development – processes, systems, and metrics. “If we don’t connect business and talent strategy, we will be nothing more than a typical HR unit, focusing on activities and not on impact and outcomes.” ► 2009. ► August. (9).
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