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You can’t get through the day without seeing, hearing, using, or being affected by artificial intelligence. AI has been a part of our lives behind the scenes for a while, from Netflix recommendations to Amazon purchases and Pandora playlists. ChatGPT enabled everyday people to experience generative, conversational AI in action. In staffing, implementing AI can be an undertaking and has led to hesitations and fears about the AI revolution.
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. In this article, we’ll explore the most common causes of high call center turnover and some strategies for greater employee retention.
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In the last few years, employee attention to the quality of their benefits offerings has grown—and insurance provider Hiscox recognizes that employer attention needs to match that interest, says Laila Gillies, head of HR in the U.S. - Advertisement - “Our wellness and benefits programs are a unique differentiator for us,” she says. “If you’re looking to set yourself apart in any way, it requires continuous innovation.
In the last few years, employee attention to the quality of their benefits offerings has grown—and insurance provider Hiscox recognizes that employer attention needs to match that interest, says Laila Gillies, head of HR in the U.S. - Advertisement - “Our wellness and benefits programs are a unique differentiator for us,” she says. “If you’re looking to set yourself apart in any way, it requires continuous innovation.
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“We want to provide learners with the right content, at the right time, for the right purpose, when they need it most.” This content strategy directs how Regions Bank L&D builds and offers learning to more than 20,000 employees. But what if nobody knows how to find that content? L&D success requires more than flipping the content on-switch. Indeed, the internal marketing of learning opportunities to employees plays a huge role in making their development happen.
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One of the most pressing challenges for coaches and consultants today is proving the measurable impact of their work. Coaching, while transformational for individuals and teams , often delivers its most profound results in areas that can seem intangible—qualities like improved self-awareness, enhanced communication, and better conflict resolution. These competencies shape the fabric of high-performing teams.
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
Need a few salary negotiation tips to ensure the pay at your next job aligns with your best interests? We’re going to break down some salary negotiation strategies so you don’t find yourself both overworked and underpaid despite all the experience you have in your field. Any salary is better than no salary at all, so it can be very tempting to accept a job offer without any negotiations.
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Looking for staff Thanksgiving gifts? This guide offers practical and thoughtful ideas to show your team you appreciate them. Boost morale and make your staff feel valued with these top Thanksgiving gift suggestions. Key Takeaways Thanksgiving gifts are a great way to boost employee morale and strengthen workplace relationships, making employees feel valued for their contributions.
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This isn't just about adopting new technologies (read: AI); it's about fundamentally reimagining what it means to lead in a world where change is the only constant.
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