Remove Call center hiring Remove Hiring Software Remove Retention and Turnover
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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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21 Types of Employment: Your Hire-To-Retire Guide

AIHR

As the job market evolves, companies are experimenting with various employment types to build more flexible staffing models. One reason for this is the cost of slow hiring. Casual employment This flexible work arrangement hires workers on an ‘as needed’ basis and offers no guarantee of regular work hours.

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Elevate Broker Offerings Even Further with PEO Premier®

Extensis

Quick look: To strengthen client relationships and keep SMBs competitive, brokers are constantly on the lookout for innovative tools, services, and strategies to help them grow their businesses without an added burden. Talent management services include recruiting consulting, conducting background checks, and interview training assistance.

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How to Choose the Right Talent Management System: A Complete Guide for HR Leaders

Peoplebox

54% of HR technology leaders expect their budgets to increase in 2025, with the rising need to use GenAI in HR. If you’re not using AI in any way in the HR function, you’re spending way more time and effort than you should, and you need to update or change your Talent Management System. Most companies have multiple HR tools.

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What Is a Competency Model? Expert Guidance on Developing Yours

AIHR

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. Informs recruitment criteria, performance standards, and job requirements.

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Staff Satisfaction Surveys: Real Questions, Practical Tips, and Proven Ways

Survale HR

I’ve seen these surveys turn frustrated teams into engaged ones, cutting turnover and sparking real change. In this post, I’ll walk you through what a staff satisfaction survey is, how to create one, sample questions, key metrics, and tips to make it work, with a nod to tools like Survale that simplify the process. Who’s Included?

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Employee Recognition Examples: Templates & Case Studies

Terryberry

In addition to a template library for leader-led and peer-led recognition messages, Terryberry now offers AI tools to help write meaningful recognition messages inside the platform. But its not impossible, especially if you have the right tools. Improved retention and stronger company culture during a period of rapid growth.