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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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Outsourcing vs. Outstaffing: Key Differences Explained

HR Lineup

The global business landscape has undergone a massive transformation, and companies are increasingly exploring innovative ways to optimize operations, reduce costs, and maintain flexibility. Benefits of Outsourcing Cost Efficiency : Outsourcing eliminates the need for full-time in-house teams and reduces operational costs.

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How to Choose the Right Talent Management System: A Complete Guide for HR Leaders

Peoplebox

54% of HR technology leaders expect their budgets to increase in 2025, with the rising need to use GenAI in HR. If you’re not using AI in any way in the HR function, you’re spending way more time and effort than you should, and you need to update or change your Talent Management System. Most companies have multiple HR tools.

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What Is a Competency Model? Expert Guidance on Developing Yours

AIHR

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. Competency modeling Job analysis Broadly focused. Focused on a specific position.

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Evaluating a PEO’s Customer Service: 10 Must-Ask Questions

Extensis

While many companies prioritize cost savings, benefit offerings, and compliance capabilities when evaluating a PEO, one critical factor is often overlooked: customer service. Or will you be directed to a general call center each time you reach out? Question 7: What onboarding support do you offer?

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Staff Satisfaction Surveys: Real Questions, Practical Tips, and Proven Ways

Survale HR

I’ve seen these surveys turn frustrated teams into engaged ones, cutting turnover and sparking real change. In this post, I’ll walk you through what a staff satisfaction survey is, how to create one, sample questions, key metrics, and tips to make it work, with a nod to tools like Survale that simplify the process. Who’s Included?

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Employee Recognition Examples: Templates & Case Studies

Terryberry

However, the biggest challenge for HR teams when designing recognition programs is making sure theyre aligned with business goals and employee preferences. Thanks for being such a problem-solver! But its not impossible, especially if you have the right tools. View the full collection of positive feedback templates here.