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In this video I describe the Three Eras of knowledgemanagement that I have previously written about on this blog, Where KnowledgeManagement has Been and Where it is Going – Part One , Part Two , and Part Three. Of course, management being interested in the opinions, ideas, and knowledge of employees is not new.
I have posted lengthy descriptions of each of the three eras of knowledgemanagement and here I have made a brief summary of all three. Since the term “knowledgemanagement” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.
It is not a new process, but one that was used both in Europe and the US, long before the term “KnowledgeManagement” was first heard in organizations. A system for learning reflectively – sets, which are small groups that meet regularly over several months. Authority to take action on the problem/opportunity.
Determine Knowledge Sharing Boundaries Protect Proprietary Information: Identify and safeguard any sensitive or proprietary information that should not be shared externally. Selective Sharing: Implement a strategy for selective sharing of information based on its value, sensitivity, and the specific needs of each stakeholder group.
The Bamboo Project Blog « A Seriously Creative Ad! Main | Another Way to Participate in our Social Media Wiki Carnival and a Few Shout-Outs » Blogging for Learning Beth Kanter wrote yesterday about the recent growth in blogs maintained by nonprofit techies, linking it to my earlier posts on creating a climate of learning.
This interesting phenomenon has a number of possible knowledgemanagement implications for me: ? It implies that if I want another team to learn from the lessons my team or project has garnered, the transfer would work better if I arrange a conversation between the two groups than as a document. They learned when they talked!
Transparent Office Michael Idinopuloss Blog on Social Software in the Enterprise Home Archives Subscribe « Google Knol: Self-Interest not Community | Main | Whos Afraid of Orphaned Pages? These wikis are typically replacing knowledgemanagement systems (or creating knowledgemanagement systems for the first time).
The Bamboo Project Blog « Guest Blogging on Scarcity and Abundance at Dollar Philanthropy | Main | 23 Things for Nonprofits--Need Your Help » My Personal Learning Environment Lately Ive been fascinated by the concept of personal learning environments. This blog is another way I process.
…Okay, so over the weekend I read an outstanding blog post from CEB here. It talks about how to distinguish between high performers in their current roles (who are doing good work but may not be a good fit at higher levels) versus the kind of talent that has the potential, desire and commitment to keep progressing.
The Bamboo Project Blog « Using RSS (Netvibes) and a Wiki (PBWiki) to Support a Job Search | Main | A Study in Nonprofit Excellence: Donors Choose » Blogs vs. Listservs: Which is Better for Community Conversation? Blogs offer a place for individuals to process information and put ideas out into the world.
Consider using a group brainstorming and decision-making technique, such as the K-J Method (more on that below). And it didn't matter whether tagging turned out to be a success or not, so long as the knowledge sharing returned value to the business. Step 4: Get the support of the intranet steering group. yields results quickly.
Individual lessons that each soldier learned, that would lead him/her to act more effectively the next time that soldier was involved in a similar maneuver - each soldier carried a pocket notebook to write these lessons down during the group meeting. Individual reflection is not enough for a group to improve.
Group/iterative editing of shared files. Improved knowledgemanagement. Discoverable user-generated blogs. Group-generated reference material. Group-generated reference material. Open, discoverable groups. Centralized team collaboration spaces. Less use of email for file collaboration.
The Bamboo Project Blog « Some Questions and Thoughts About EPortfolios | Main | RSS in Plain English » Open Source Bidding and Innovation A few weeks ago, Michelle Murrain asked a great question-- How do we make change if we keep doing things the same way ? (I Wondering What This Blog is All About? View an alternate.
A big group of people using social software together doesn’t equate directly to collaboration. It may be conversation; it may be cooperation; it may be knowledge sharing ; it may improve employee engagement or the digital employee experience ; but it is not collaboration. For starters, collaboration takes place in teams. .
The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. K&S Days are a day of conversation held in several configurations, as a whole, in small groups, and in one-to-one meetings. Circles connect.
Managers can feel equally in the dark, unaware that a team member might need information for a report, is being overwhelmed with requests, or that a project is falling behind schedule. . TechnipFMC’s KnowledgeManagement team of 12 members, is remote. Program managers hold a weekly 1:1 with each person reporting to them.
I have written this blog for the attendees at that seminar, but wanted to share it with others who are interested in healthcare, particularly in developing countries. Transferable” implies moving the knowledge that was gained in one place, to another place. It is the process of adaptation that I want to focus on in this blog.
This is a group of lawyers (primarily) who are very interested in knowledgemanagement in the legal profession. There are a number of my friends from KM circles associated with this group, and it was great to reconnect once again. Does Enterprise 2.0 = KnowledgeManagement 2.0? Blogging as PKM.
tools to empower their employees to deliver better customer service; to keep track of customer needs (social CRM); to support knowledgemanagement and to enable collaboration and innovation (enterprise 2.0). In addition, HR professionals have the opportunity to play a further role in their organisation’s use of social media too.
Many resources are available today (just like this blog!) Employer branding, HR marketing, social media, collaborative management and knowledgemanagement are as many opportunities HR can use to update their pitch and make their employees shine through. to help you stay on top of it all.
As KnowledgeManagement professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. The question, “What is your task?”
Formatting: Designers assemble, translate, aggregate, and mine projects lessons in such a way that they are useful to different groups in the organization. And of course, recipients are more likely to review and digest knowledge in smaller segments, as all of us are learning from the popularity of YouTube and blogs.
Hear from the experts - Rick Mans , Senior Consultant and Social Media Strategist, Capgemini and our conference chair Jon Ingham , author, blogger, consultant Social Advantage Improve employee communication through social media via intranets, wikis, internal and corporate blogs.
Transparent Office Michael Idinopuloss Blog on Social Software in the Enterprise Home Archives Subscribe « Email overload: what went wrong? In the old world of emails and knowledgemanagement systems, our tools and processes force a rigid distinction between "doing your job" (i.e., Subscribe to this blogs feed
Launching their knowledgemanagement initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle. Tacit knowledge is underused. However, the case is pretty common.
The need for leveraging collective knowledge arises when organizations face difficult, complex issues – the kind of situations that are marked by disagreement on what the problem even is and certainly disagreement on what would constitute an acceptable solution. Here I am focusing on accessing the knowledge of the whole organization.
A 100% cloud communication solution integrating telephony, video conferencing, SMS and group messaging, Ringover provides solutions for both inbound and outbound call centers. The all-in-one Genesys Cloud CX solution unifies customer and agent experiences across phone, email, chat, text and social channels.
Some time ago, I blogged about the difference between in-the-flow and above-the-flow uses of wikis and social software more broadly. Closure is all about improving the productivity and connectedness of existing groups and relationships--collaborating in-the-flow. We need closure to work more effectively on day-to-day tasks.
In an earlier blog post I described a framework for Knowledge Transfer and explained that the choice of knowledge transfer process differs depending upon 1) what transfer problem the organization is trying to solve, and 2) the type of knowledge (e.g. billion potential consumers of Mars products.
If you like this blog, you’ll love our newsletter. From workbooks and whitepapers, to blog content and best practices, our monthly newsletter is full of great content, advice, and expert insight. Modern intranets go beyond simple employee profiles, and now include relationships, teams, and associated groups.
7 Tips For Formal and Informal Learning Provide a knowledgemanagement tool/platform for employees to share their learning after they attend a formal training/learning program. Encourage employees to write down tips, and answers to frequently asked questions after a training course, which can be shared with fellow learners.
7 Tips For Formal and Informal Learning Provide a knowledgemanagement tool/platform for employees to share their learning after they attend a formal training/learning program. Encourage employees to write down tips, and answers to frequently asked questions after a training course, which can be shared with fellow learners.
I have posted a blog on the Salzburg Seminar site, but thought others interested in KM in healthcare might like to read it here as well. In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledgemanagement. Collective Sensemaking is a group process. I think it is.
Let’s look at below tips through, which you can incorporate informal learning in to your formal learning and development programs: Provide a knowledgemanagement tool/platform for employees to share their learning after they attend a formal training/learning program.
While looking for a suitable collaboration platform, keep in mind the knowledgemanagement system you are currently using. Ensure that the platform is compatible with your legacy management system. Encourage knowledge sharing. Workplace collaboration and open sharing of ideas come with benefits.
So I blogged yesterday about HR 2.0, employee engagement, knowledgemanagement – it’s just that I think social capital is the greatest benefit it provides.) or Social HR, and why I didn’t think it got enough focus at the recent HR Directors Business Summit. Let me be clear – I’m not just talking about social media.
6:45 Snowden: Social computing is doing what knowledgemanagement was supposed to allow. 7:50 From the 1970's the big consulting firms have controlled a big element of the management fads: TQM -> BPR -> KM. 24:56 Management schools are (at least) 15 years behind science. 9:08 "The days of the big fads are over."
You must factor in everything when preparing the knowledge-management budget for your company, from the price of producing instructional materials to the expense of reserving a room for the night for your instructional teacher. Performance tracking may be the most valuable LMS because of its dual function. Lowering L&D expenses.
Google recommends , “Treat HR interventions like a medical researcher treats a drug trial: have a treatment group and an equivalent control group, hypotheses, a data collection period, an analysis comparing groups, and quantifiable outcomes.” ” Make training a fun experience. About the Author.
Classroom training includes lectures, workshops, and group activities. You can adapt and include existing materials to tailor training for different groups or departments. Measure individual or group training results using Key Performance Indicators (KPIs) to ensure alignment with overall goals.
Offer social features, knowledgemanagement and enhances employee engagement. That’s how long it takes before someone complains how awful search is during one of the employee focus groups I run for clients on their digital workplaces. Quick Search shows the title and content type (page, blogs post, etc.)
She runs a brand studio, just moved to Maine and is president-elect of a design networking group. . “Working full time from home during the pandemic makes it difficult to transition between work and home roles,” he said via email. Caili Elwell is living her best life, despite the pandemic. Employee Experience has become a crusade.
In general, the experts talk about four different types of knowledge that exist and grow within an organization. If the employee moves on to another job, the knowledge moves on with them, and the organization is stuck in place. Group Learning. Groups, or teams of employees, can also learn new skills together. Individual.
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