Assessment options Knowledge Base Knowledge Management 
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.
Professional Alternatives
AUGUST 28, 2023
Whether it’s resolving technical issues, answering queries, or providing guidance, a well-functioning helpdesk support department ensures smooth operations and customer satisfaction. By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime.
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Analytics in HR
NOVEMBER 5, 2024
This remains important post-pandemic and requires a solid organizational knowledge management system. This article will explain the various types of organizational knowledge and provides a step-by-step guide to managing this within the business. Contents What is organizational knowledge? In fact, 92.2%
Twine App
JANUARY 28, 2019
You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. With different versions of the same document spread across personal computers, cloud storage and emails – it’s no wonder we can’t find what we need. Intranet or knowledge base.
Hppy
MARCH 8, 2022
To price and schedule work competitively, one must assess how much time your team spends on non-billable time. Customer Retention. Total Number of Customer Interactions. Customer Service Quality. Customer Satisfaction (C-SAT). Customer satisfaction is an essential aspect of every successful organization.
HR Lineup
NOVEMBER 13, 2023
As we step into 2024, the demand for robust IT Service Management (ITSM) tools continues to rise. What is an IT Service Management Tool? IT Service Management tools are software solutions designed to support and automate IT service processes within an organization.
Staffbase
DECEMBER 6, 2024
Essential features to look for in an employee experience platform There are many different types of employee experience tools, which all come with unique functionalities. The best employee experience platforms come with out-of-the-box integrations with key tools, and the ability to build your own through custom APIs.
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