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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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Francesca Leithold of Epro: “Working from home is possible”

Thrive Global

Focus on reliable news sources and limit screen time / social media intake. But before we jump back into the routine of the normal life that we lived in 2019, it would be a shame not to pause to reflect on what we have learned during this time. Can you tell us a bit about your background? often not for a better outcome.

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Most British workers likely to underestimate their employer’s gender pay gap

cipHR

New research by CIPHR suggests that most workers are likely to underestimate their employer’s gender pay gap. Despite most British workers (96%) agreeing that the UK has a gender pay gap, as many as 57% don’t believe there are any gender pay disparities in their own workplaces, new research finds. Perception vs reality.

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Top 8 Management Trends of 2021: What We Learned This Year

AvilarHR

This year, business leaders learned to pivot, to listen, and to innovate. Here are the top eight management trends of 2021, revealing what we learned this year. This year, new and seasoned business leaders learned to pivot, to listen, and to innovate as they navigated the ups and downs – and positioned their companies to thrive.

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Employer Strategies for Successfully Hiring Justice Involved Job Candidates

ExactHire

My gut tells me that many employers are open to the idea of hiring individuals from the justice involved community, but have historically avoided the opportunity for a variety of reasons. After all, they haven’t been sufficiently motivated to do so. That changes now. Why you should consider hiring the justice involved population.

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Employee experience: 10 predictions for 2021

Interact-Intranet

While 2020 introduced hastily-made modifications to the way we work, 2021 will be the year when these fixtures are reviewed and become permanent. While 2020 introduced hastily-made modifications to the way we work, 2021 will be the year when these fixtures are reviewed and become permanent. Many of these changes are not perfect.

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5 Essential Automation Tools Every HR Manager Must Have

Zenefits

HR automation uses software to digitize repetitive, time-consuming manual processes to: Increase efficiency. Per a 2021 report , the global HR software market is projected to increase 12.2% Research found that only these 5 may not be suitable for automation: HR and business strategy. Streamline workflows. Reduce errors.