Remove 2017 Remove 2018 Remove Bonuses and Incentives Remove Wage and Hour Training
article thumbnail

7 Ways to Keep Call Center Employees Engaged

Achievers

According to Contact Babel’s 2017 study on U.S. One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Your call center employees are very often the first employees your customers interact with. Source: ContactBabel.

article thumbnail

7 Ways to Keep Call Center Employees Engaged

Achievers

According to Contact Babel’s 2017 study on U.S. One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Your call center employees are very often the first employees your customers interact with. Source: ContactBabel.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

California HR Trends for 2017—Don’t Get Burned!

HR Daily Advisor

It’s practically impossible to try and cover everything that will change in California for both 2016 and 2017. Sunburn #1: New Wage and Hour Regulations. California does not permit incentive compensation to partially meet the “white collar” (i.e., This bill sets the hourly minimum wage at $10.50 Jonathan A.

article thumbnail

2019 HR & Compliance Web Summit: Executive Summary

Paycor

Adults typically need 7 to 9 hours of sleep each night. Adults typically need 7 to 9 hours of sleep each night. of Americans report sleeping less than 6 hours per night. Industry experts like Jennifer McClure offered actionable insights and advice on all things HR, from self-care for the HR pro to in-the-news compliance issues.

article thumbnail

The Best Employee Retention Articles and Resources from Across the Web

ForUsAll

About: When it comes to learning about employee turnover prevention, examples are one of our favorite tools. employees are eligible for bonuses four times a year, with biannual salary reviews. High turnover to contend with? Low employee engagement giving you a headache? Workers looking for the door? Source: Entrepreneur.

article thumbnail

Federal and State-Based Changes from 2018 and Coming in 2019

Affinity HR Group

In 2018, the federal government had fewer than average laws passed that impact labor and employment law. Changes to tax credits: Under the Tax Cuts and Jobs Act of December 2017, certain exclusions for business-related deductions were eliminated, including for employer-paid relocation, transportation, and entertainment expenses.

article thumbnail

Federal and State-Based Changes from 2018 and Coming in 2019

Affinity HR Group

In 2018, the federal government had fewer than average laws passed that impact labor and employment law. Changes to tax credits: Under the Tax Cuts and Jobs Act of December 2017, certain exclusions for business-related deductions were eliminated, including for employer-paid relocation, transportation, and entertainment expenses.