7 Ways to Keep Call Center Employees Engaged
Achievers
NOVEMBER 15, 2018
According to Contact Babel’s 2017 study on U.S. One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Your call center employees are very often the first employees your customers interact with. Source: ContactBabel.
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