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The Three Eras of Knowledge Management - Summary

Conversation Matters

I have posted lengthy descriptions of each of the three eras of knowledge management and here I have made a brief summary of all three. Since the term “knowledge management” came into popular usage, there have been three significant changes in how organizations have thought about their knowledge.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Google Insights first look

Knowledge Musings

A default check for knowledge management shows a normalized interest over time graph. It's been fairly stable over the last year, but if I go back as far as I can (2004-Present), the interest in KM appears to be steadily declining, as shown below. What about a comparison of a term like knowledge management with web 2.0

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4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively

Conversation Matters

In 2005 the Netherlands police made a suggestion to the European Union Police Cooperation Working Party (PCWP) that the police from all the EU countries begin to conduct Peer Review Evaluations in order to reduce the death or injury to football fans. There were no formal presentations - numbers and details were covered outside the meetings.