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Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. It’s pretty simple to calculate your organization’s turnover as a percentage.
On the other hand, Google uses employer branding as a unique recruitment method, which draws in the finest of the best talents. For example, when there is an urgent opening for a team lead’s role in one of your company branches within the country, you can transfer a team lead from a different outlet with the same experience.
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figure represents the unadjusted pay gap, which measures the median earnings difference between men and women across all jobs without accounting for factors such as occupation, experience, or education. Studies show that even after adjusting for relevant factors, women still earn less than men for the same work.
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Example: Annual employee turnover rate.) Example: Developing an algorithm that predicts what type of onboarding a new hire will need according to their experience and skill level.) For more real-world HR analytics examples, you can refer to the case studies we published in the past.
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Improve Employee Retention : Use employee engagement and performance data to develop strategies that address retention issues. Predictive Models : Use historical data to predict future hiring needs, employee turnover, and other critical HR metrics. Trend Analysis : Identify patterns and trends that can inform strategic planning.
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