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In this episode, host Nicole Alvino and Andrea discuss forming a psychologicalcontract with employees early on, balancing standardization and customization of the employee experience, and building a change practice to agilely meet employee needs. and Canada. Frontline leaders have the high touch every day.
The focus on employee welfare started post-World War II when retirement and pension plans appeared as the biggest forms of employer care. They imply the presence of a psychologicalcontract or an informal, unwritten commitment in the employer-employee relationship, a concept that was earlier defined by Schein (1988).
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