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3 Effective Strategies of a Help Desk Knowledge Base

SutiHR

Knowledge is power, this statement is true in every scenario. A full knowledge base offers a more convenient way of resolving customer support queries. Start-ups and SMEs with a small customer base are managing to quickly respond to their customer’s queries. Especially when working with a help desk solution.

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Global Shared Services can improve EX—if the strategy is right

HRExecutive

Build an accurate knowledge base: With the rush to implement the new model, an accurate knowledge base often falls by the wayside. A solid, accurate knowledge base serves as the foundation of Shared Services, including self-service (Tier 0), process automation and Tier 1 support references.

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Who’s smarter: ChatGPT or an HR pro?

HR Brew

But OpenAI’s GPT-4 “unlocked this massive opportunity” to drive efficiency, and the team built a custom GPT-4-powered model leveraging the company’s deep knowledge base of the employment compliance landscape. Quick-to-read HR news & insights. Subscribe to HR Brew today.

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Everything #HR Needs to Know About Bots

HR Bartender

Answering a question based on knowledge base such as “What is the leave of absence policy in California?”. The primary case deflection approach today is to search for answers in what is typically known as knowledge base.

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Recruiting Science - The Truth Behind Analytics and AI for Talent Attraction

Speaker: Andrew Gadomski, Managing Director, Aspen Analytics

HR and Hiring Professionals will benefit from this insightful presentation based in known facts and currently used practices, as well as knowledge-based predictions about analyses-based recruitment to expedite and better the process.

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Comment on Knowledge at your fingertips: Build a customer service knowledge base with Zoho SalesIQ by Metaorange

Zoho Recruit

Learn what a knowledge base for customer support is and how it empowers customer support teams to achieve superior customer service.

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Comment on Knowledge at your fingertips: Build a customer service knowledge base with Zoho SalesIQ by Thomaswoowl

Zoho Recruit

Learn what a knowledge base for customer support is and how it empowers customer support teams to achieve superior customer service.

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Transforming Hospitality Experiences: Unleashing the Power of ChatGPT in the Industry

Speaker: Joseph Guszkowski - Senior Technology Editor, Restaurant Business | Jay Ashton - National Brand Activation Manager, Sysco | Dan Maimone - Global Director of Customer Success Operations, Harri

With its natural language processing capabilities and vast knowledge base, ChatGPT acts as a virtual assistant, providing instant assistance and streamlining various processes.