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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. per hour, which amounts to a total yearly salary of about $38,000 for full-timers. Long Hours Call centers are typically staffed during the evenings, weekends, and holidays. The cost of recruiting, hiring, and training new agents.

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From Fleeting to Forever: Combating Quick Service Restaurant Turnover Rate

Payactiv

Great staff is a critical element of success for every quick-service restaurant (QSR). However, the industry is renowned for its extremely high turnover rate. As of May 2024, the average employee turnover rate in the restaurant industry was 5.5%, compared to 3.4% across all sectors, according to the US Bureau of Labor Statistics.

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Employment laws to watch in 2019

Insperity

At the turn of the last century, workers had few legal protections from wage theft or unsafe working conditions. One interesting twist in mandated leave trends: Vermont now requires that employers give crime victims time off to recover. Minimum wage. per hour in Ohio to $12 per hour in Massachusetts. Pay equity.

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20 Essential HR Policies Every Company Must Cover

Netchex HR Blog

Use HR policies to keep your company compliant with FMLA, Affordable Care Act, local minimum wage laws, and any anti-bias and harassment laws. The HR compliance landscape is continually evolving. Businesses have no choice but to keep up or become subject to fines and other penalties. What is the purpose of HR policies?

Policies 117
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The Unknown Cost of Conflict in the Workplace

Pollack Peacebuilding

hours each week dealing with conflict which comes to $359 billion in paid hours (based on an average hourly wage of $17.95) in companies across the country. This can attribute to chronic absenteeism and attrition, upping the ante on recruiting training costs. Harassment. The Cost of Conflict in the Workplace.

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Achieving Transparency in the Workplace: Strategies for Success (With Examples)

Analytics in HR

Transparency in the workplace touches on almost every aspect of the employee life cycle, from attraction and recruitment to retention and development. In this article, we’ll explore the importance of workplace transparency, the consequences of its absence, and nine actions organizations can take to promote transparency in the workplace.

Examples 115
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HR tech: Your key to multi-national compliance

HiBob

This includes everything from racial equality assessments to reports on how companies combat harassment and discrimination in the workplace. While this means more business opportunities and more revenue, it also brings more regulations to comply with in every jurisdiction. New laws crop up continuously.