Delta Air Lines CEO explains how employees always come first, despite business challenges
HR Brew
MARCH 11, 2024
“When we say, ‘We’re people first,’ it’s easy to say, [but] it’s hard to do.” That’s what Ed Bastian, CEO of Delta Air Lines, told a crowded room at South by Southwest (SXSW) on March 10. Like most airlines, Delta experienced a major downturn after 9/11 that led to restructuring and layoffs. He explained how Delta bounced back and created an employee-first company culture by listening to and sharing successes with its frontline workers.
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