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Internal communication is the overarching view of how a business communicates with, and to, their employees, while internal communications are the tools, tactics and channels that enable internal communication. . Regular monitoring helps provide comms professionals optimize their tools and messaging so that all the above can be done better.
Current formats like pulse surveys that can be sent via email or placed on an intranet or employee app help solicit quick and consistent feedback. That’s why a discussion about corporatestrategy on your employee app usually has fewer comments than the news about a new cafeteria.
It may also be possible to acquire this insight — while respecting your organization’s privacy policy — by reviewing how often people are proactively reaching out to a particular manager by looking at data gleaned from your KnowledgeManagementSystem.
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