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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

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How Knowledge Base Makes Your HR Work Smartly And Effectively

Hppy

“The value of a business is a function of how well the financial capital and the intellectual capital are managed by the human capital. As the role of HR has become more crucial than ever, managing HR activities and maintaining coordination among the employees has become more difficult than ever. Invest in a knowledge base system.

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Organizational Knowledge Management: 9 Steps To Implement an Effective System

Analytics in HR

Organizational knowledge refers to all the knowledge within an organization that provides business value and continuity, regardless of industry or company size. This remains important post-pandemic and requires a solid organizational knowledge management system. Contents What is organizational knowledge?

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Top 10 Knowledge Management Software in 2023

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Knowledge Management (KM) is an essential aspect of any organization that wants to streamline its operations and stay ahead of the competition. KM software is designed to help organizations capture, store, organize, and distribute information and knowledge effectively. 10 Best Knowledge Management Tools for 2023 1.

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Internal Knowledge Base: How to Create a Corporate Wiki

Rise

As reported by McKinsey , a single employee “spends an estimated 28 percent of the workweek managing e-mail and nearly 20 percent looking for internal information or tracking down colleagues who can help with specific tasks.” . An internal knowledge base is a content repository for your company. Some good news, though?

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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, implementing a knowledge-sharing platform allows team members to collaborate and share their expertise, leading to quicker problem-solving and continuous learning.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow. — 4) Improve Knowledge Sharing. .