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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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9 Best Workforce Analytics Software for 2024

Terryberry

That's where workforce analytics software comes in. Workforce analytics software compiles all of your data in a central location, where you can evaluate and compare a variety of metrics. In this article, we're covering the benefits of workforce analytics and some of the most powerful software options you can choose from.

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How to capture institutional knowledge

Insperity

When your employees stay in the same role for extended periods, they accrue institutional knowledge – or information and understanding about the systems, relationships and tactics that make your company run optimally. That is, unless you have a system for regularly capturing institutional knowledge.

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4 Digital Trends That Are Transforming Today’s Workplace

HR Bartender

(Editor’s Note: Today’s post is sponsored by TalentMap , a firm specializing in employee engagement solutions. I don’t believe it’s a surprise to anyone that technology has changed the way we do business. Regardless of the industry you’re in, technology has impacted who does the work, the methods we use to work, and how fast we work.

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Applying Design Thinking for Employee-Driven Solutions

Everwise

The business operating environment has transformed over the past decade with the development of technology. Design thinking is an approach to generating new solutions that specifically meet customer or stakeholder needs. How can HR leaders take this customer-centric approach to improve processes and planning?

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

In fact, we’ll soon be publishing an entire report on the topic, with case studies from companies such as Autodesk, Sutter Health, Ferrero and RELX along with checklists and detailed considerations. Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in.

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Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Travel plans have been abruptly cancelled and there have been appeals for extensions on bill payments and disputes concerning insurance coverage. — 3) Utilize Collaboration Tools.