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Early on in my career, the CHRO of my management consulting firm, Oliver Wyman, used to say, “The psychologicalcontract between a manager and employee must be that, if the employee takes care of the manager, the manager will take care of them.” In order to make better managers, we must have employees meet them halfway.
A difficult position I recently spoke to the CHRO of a large retailer about how “caring too much” is becoming a major barrier to business performance. Another CHRO recently mentioned that during the crisis, they did all they could to keep people safe and spent millions on health and safety and remote work strategies.
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