3 critical ‘moments of truth’ in rewards and talent management
HRExecutive
JUNE 26, 2024
Back in 1987, Jan Carlzon, former CEO of SAS Group, released a book titled Moments of Truth , describing his experiences transforming the airline. Talent management can benefit from a similar emphasis on moments of truth for employees, the company’s internal customers. This is the actual moment of conversion for marketers.
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