Empuls
SEPTEMBER 29, 2023
The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.
Thrive Global
JANUARY 5, 2021
This is an issue that industries plagued with high attrition rates cannot afford to let fester, and technology unfortunately isn’t a silver bullet solution to mitigating the impact on the business. So, how can we prevent further revenue loss and attrition while remote work remains a necessity? The answer?
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Empuls
DECEMBER 21, 2023
Would you like to reimagine how call centers function and improve their productivity and efficiency by increasing employee engagement? Many organizations rely on call centers to provide first-level customer service. Call centers are increasingly improving performance and customer service by boosting employee engagement.
Empuls
JANUARY 8, 2024
30-45 percent of call center employees also leave their jobs because of the lack of appreciation. With the kind of demanding job that call center agents have, it's essential that you go all the way to increase engagement and retain your best resources.
Empuls
OCTOBER 6, 2023
Are you looking for call center motivation ideas that actually work? If so, you are in a great company of over 47 percent of call center managers who think their biggest problem is employee turnover/absenteeism and are looking for ways to motivate their agents. However, motivating call center employees is hard.
Analytics in HR
NOVEMBER 21, 2024
It can enable you to address skills gaps, improve hiring decisions, and support employee development. This collection helps guide recruitment, training and development, and performance evaluations. Informs recruitment criteria, performance standards, and job requirements. Output is usually a competency framework.
Analytics in HR
MAY 30, 2022
The present issue is a high employee turnover rate, but OD interventions look to solve the cause of high turnover. In contrast, a multi-national company will only be affected in the locations where turnover is high. Team building. Team building is one of the best-known organizational development interventions.
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