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How to Retain Call Center Employees & Reduce Turnover

Empuls

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

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5 Types of HR Operating Models: A Full Guide

Analytics in HR

A local learning specialist wants to implement a new learning management system. As part of this, the Global Talent Development (GTD) function was transformed from a highly fragmented and decentralized set of small learning teams to a global function providing a wide range of solutions. This example shows that Nike Inc.

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Top 4 Most Helpful Talent Management Practices

Professional Alternatives

Talent management is a kind of business strategy that helps retain exceptional and valuable employees. Every aspect of the process of recruiting, hiring, and even developing your employees is impacted positively. Offering these development opportunities can reflect the needs of the brand and the employees.

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People Analytics and HR-Tech Reading List

Littal Shemer

I find here inspiration, blended with practical guidance and validation for my practices, mixed with new ideas and innovative tools, but most of all, an “open door” to a professional community , which I’m happy and honored to be a part of it. Browse and read this book sample today, and offer your feedback.