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Bersin: Why you need to treat your service pros like software engineers

HRExecutive

Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.

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Prepare Your Questions For #HRTechWorld and #HRTechConf

In Full Bloom HR

It’s HR technology conference season, and we’d better get our act together if we’re going to get the maximum value from our time spent at these conferences. That’s why I published the original take of this post on 9-12-2011 , just in time for the 2011 HR Technology Conference, and I’ve been doing almost annual updates ever since.

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What You Need to Know About High-Volume Hiring

Cisive

Enterprise organizations are often required to respond to changes in workforce and business planning by scaling recruiting efforts that support evolving demands. High-volume hiring strategies can help businesses like yours scale productivity and profitability and attract top talent.

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People Analytics and HR-Tech Reading List

Littal Shemer

I find here inspiration, blended with practical guidance and validation for my practices, mixed with new ideas and innovative tools, but most of all, an “open door” to a professional community , which I’m happy and honored to be a part of it. Browse and read this book sample today, and offer your feedback.

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If You Don’t Ask The Right Qs, You Get The Answers You Deserve!

In Full Bloom HR

And this year, when everything is called “cloud,” when interfaced is called integrated , when mobile/social/predictive analytics/engagement/freemium etc. I have strong biases about what constitutes great HRM and great HRM enterprise software, and of course there are many who disagree with me. The Questions.