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Future-ready HR: The versatility of full-service PEO partnerships

Insperity

Collaborating with a single, full-service PEO partner who understands your strategic initiatives and devises a service plan around helping you achieve them can drive your business forward most effectively. You have many options for outsourcing your company’s human resources (HR) function.

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Top 20 Call Center Job Titles [with Descriptions]

Ongig

What are the best call center job titles for you and your team? I reviewed 95 call center job titles searched for by candidates and employers to find the best titles for you to choose from. This is the latest chapter in Ongig’s series called Job Titles: The Definitive Guide. Contact Center vs Call Center.

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What Is a Competency Model? Expert Guidance on Developing Yours

Analytics in HR

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. Informs recruitment criteria, performance standards, and job requirements.

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National Customer Service Week: A Thank You to Those Who Answer The Call

Payactiv

These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health. Want to be a good CS rep?

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How to Win the Retail Worker Recruitment Race

Payactiv

Fast-forward six months or so, and many retailers are still in a tough spot when it comes to hiring and retaining workers. Some 83% are now investing most heavily in employee recruitment and retention. What Are the New Dynamics in Retail Industry Hiring? Some moved entirely to an e-commerce business model.

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7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.

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7 Ways to Keep Call Center Employees Engaged

Achievers

Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.