BPO Diversity hiring Retention and Turnover 
Empuls
SEPTEMBER 29, 2023
However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment.
Payactiv
MARCH 28, 2022
Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. The average call center turnover rate averages between 30% to 45%. This turnover rate is considered very high. Agent Turnover — Why Are They Quitting? Source: [link].
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Analytics in HR
SEPTEMBER 18, 2023
From comprehensive benefits to AI talent retention solutions, these cases paint a vivid picture of HR in action. AI talent retention solutions 8. Gender diversity initiatives that make an impact 9. HR’s expertise in driving recruitment strategies for attracting and retaining top talent. Prioritizing employee wellbeing 11.
Recruiters Lineup
DECEMBER 8, 2023
Hiring the right talent is crucial for the success of any business, and understanding the local employment landscape is essential for effective recruitment. In the Philippines, a diverse and dynamic labor market awaits employers. Onboarding activities help integrate the new hires into the organization.
Ongig
JUNE 16, 2022
Head of Diversity, Equity, & Inclusion. Director of Recruiting Operations. Impressive Milestone: Reduced corporate turnover by 3% and budget by 30% through retention of talent and effective administration of compensation, benefit, and wellness programs. Head of Supplier Diversity & Inclusion.
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