Reinvention of the Human Resources Function through Social Media / Kuala Lumpur
Strategic HCM
AUGUST 31, 2011
In addition, HR professionals have the opportunity to play a further role in their organisation’s use of social media too. tools to empower their employees to deliver better customer service; to keep track of customer needs (social CRM); to support knowledge management and to enable collaboration and innovation (enterprise 2.0).
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