Books Call center hiring Wage and Hour Training 
Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 6, 2022
Retailers dangled perks such as triple-digit sign-on bonuses, free college tuition, and record-high wages to get staff signed up before the busy holiday shopping season. Fast-forward six months or so, and many retailers are still in a tough spot when it comes to hiring and retaining workers.
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Payactiv
MARCH 22, 2022
Employee turnover rates are at an all-time high, which doesn’t bode well for businesses across all industries. In this article, we’ll spend some time understanding the concept of employee turnover, why it happens, and pre-emptive steps you can take to minimize it. What is Employee Turnover? The figures are pretty alarming.
Achievers
NOVEMBER 15, 2018
Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.
Insperity
JANUARY 18, 2018
In fact, when considering lawsuits about back wages, the federal government has the authority to deem a business owner an “employer” if certain criteria are present under the Fair Labor Standards Act (FLSA). The FLSA sets basic standards for minimum wage and overtime pay. Authority to hire and fire employees.
Achievers
NOVEMBER 15, 2018
Your call center employees are very often the first employees your customers interact with. Call center employees also spend a lot of time talking to customers who are less than happy. The employees who fall into the disengaged category are at risk of fleeing your contact center and bringing others with them.
Ask a Manager
DECEMBER 10, 2020
It was for a finance-related call center. In his (spoiler, prior) industry, calls did need to be recorded to meet regulations. He found out that the system was constantly recording because his manager started talking to him out of nowhere through his headset when a call wasn’t happening. (He Fish was most aghast.”
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