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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

The number of books in my library is huge. But don't dismiss the title of Seth Stephens-Davidowitz's new book, Everybody Lies , as just another study of how people make stuff up to get a job or pretend to be sick to miss work. Believe me—this book about the revolution of big data is so much bigger and more important than that.

Trends 297
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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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The ReWork Bookshelf: 5 Must-Reads from Workforce Trends Expert Ira Wolfe

Cornerstone On Demand

The number of books in my library is huge. But don't dismiss the title of Seth Stephens-Davidowitz's new book, Everybody Lies , as just another study of how people make stuff up to get a job or pretend to be sick to miss work. Believe me—this book about the revolution of big data is so much bigger and more important than that.

Trends 170
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How Quick Base Helps New Orleans 9-1-1 Save Lives

Quickbase

Keeping the public safe is a 24×7 job with a lot of responsibility, and it begins long before a call comes in. In May of 2016, the city of New Orleans not only consolidated technology, training, and operations for its 9-1-1 call center but also brought Police, Fire, and EMS dispatch under one roof.

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Executive Freelancers: An Interview With Antoinette Forth

Everwise

In February, Deloitte reported that 51 percent of executives planned to hire freelancers more this year than they did in 2015. I concluded that they really weren’t appropriate for the skillset of the type of person I was working with—someone that maybe was a senior manager at a call center or a project management executive.

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Future-ready HR: The versatility of full-service PEO partnerships

Insperity

For example, a full-service PEO’s integrated HR systems work together so you don’t have to juggle multiple sources when you need to update information. Cost savings To cover the vast list of services and spheres of expertise that a full-service PEO partner can, calculate what it would cost to hire multiple vendors, as an alternative.

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Everything You Need to Know About a 9/80 Work Schedule

Homebase

A 9/80 schedule is a great solution for that. Commuting is necessary in our very busy work lives, but any chance to take a day away from the traffic, noise, and pollution is a good one in our books. Staffing gap Small businesses of different sizes and industries need shift coverage. All you need is one extra hour!