Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Long Hours Call centers are typically staffed during the evenings, weekends, and holidays. To incentivize loyalty and higher agent performance, consider implementing the following: Setting clear individual or team performance goals (such as call resolution times and good customer satisfaction ratings) and tying these to rewards or bonuses.
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