Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?
Payactiv
OCTOBER 31, 2024
Inadequate Compensation As of March 2024, the average hourly pay for call center agents in the US is just $17.75 Incentivize Loyalty Another effective retention technique is to align agents’ compensation with their achievements. Learn more about Payactiv’s Service , or book your demo now.
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