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Industry Insights: Call Center

Payactiv

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Pre-COVID the unemployment rate in the U.S.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment. Employee turnover is not just a human resources concern; it's a financial burden too. The numbers don't lie.

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11 Real-Life Human Resources Examples

Analytics in HR

In the ever-evolving world of human resources , countless tools and strategies can help you maximize efficiency while keeping staff morale high. To prove how useful these techniques can be, we’ve gathered 11 real-life human resources examples from organizations all over the globe. Contents What is human resources (HR)?

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Guide to Hiring Employees in the Philippines

Recruiters Lineup

Hiring the right talent is crucial for the success of any business, and understanding the local employment landscape is essential for effective recruitment. This guide will walk you through the key aspects of hiring employees in the Philippines, covering everything from legal requirements to cultural considerations.

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Guide to Hiring Employees in Costa Rica

Recruiters Lineup

This guide aims to provide a comprehensive overview of the process of hiring employees in Costa Rica, covering key legal requirements, recruitment strategies, and cultural considerations. Understanding the key steps involved in recruitment and employment is crucial for businesses operating in Costa Rica.