Blog Call center hiring Wage and Hour Training 
Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?
DailyPay
AUGUST 24, 2020
In this webinar you will learn about… Ways to re-evaluate the way you hire and engage with your employees in our new world of work Explanation of what a pay experience is and how it transforms the traditional pay cycle The benefits of offering a pay experience for employers and employees. Webinar Series. Jeanniey, take it away.
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Payactiv
OCTOBER 5, 2021
These are call center employees, also known as customer service reps. These are call center employees, also known as customer service reps. Learn to put your personal issues aside as you try to explain and listen with understanding, compassion, the patience of a saint, and nerves of steel. That’s a lot of calls.
DailyPay
MAY 19, 2021
Monitoring and assigning a dollar figure to employee turnover is important for a business in any industry. Researching the cost of turnover can be difficult because there are many qualitative and quantitative elements that go into determining the true cost of turnover for an organization.
DailyPay
AUGUST 31, 2017
based call center, is now offering DailyPay as a financial wellness solution for its 3,000 employees. As part of a comprehensive research study, DialAmerica discovered that one of the leading causes of employee turnover was financial stress. What effect does DailyPay have on employee attrition? DialAmerica, a leading U.S.-based
The HR Capitalist
FEBRUARY 23, 2016
Here's your summary from The Washington Post : "The Yelp employee who said she was fired after she blogged about the financial pressures she felt while working for the multibillion-dollar business said Monday that her breaking point came one night when she went to sleep — and woke up "starving" two hours later. Embarrass the company?
Payactiv
OCTOBER 6, 2022
Retailers dangled perks such as triple-digit sign-on bonuses, free college tuition, and record-high wages to get staff signed up before the busy holiday shopping season. Fast-forward six months or so, and many retailers are still in a tough spot when it comes to hiring and retaining workers.
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