Blog Call center hiring HR Planning 
Robin Schooling
MAY 15, 2024
I wrote about the battle of “Conference HR” vs. “Real World HR” (still one of my top 5 read blog posts) in which I pointed out that the hot-takes offered by speakers, pundits and the vendor account executive at the bar are often so far removed from day-to-day reality as to be somewhat laughable. the “human touch.”
DailyPay
APRIL 10, 2021
Attrition has always been expensive for companies, but in many industries, the cost of losing good workers is rising, thanks to increasingly tight labor markets. This makes measuring employee turnover more important for employers. How can you gauge if you’re spending too much on employee turnover? Wholesale trade: 1.9%.
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Extensis
NOVEMBER 6, 2023
Quick look: The field of medicine is a noble calling, marked by a deep commitment to patient care and well-being. However, behind the scenes of every successful medical practice lies a complex web of administrative tasks, HR responsibilities, and regulatory hurdles. PEOs rectify this issue with its recruiting services.
Steve Boese
FEBRUARY 25, 2016
By now I am pretty sure you've heard the story of the call center rep at Yelp who was summarily fired after posting an 'open letter' to the CEO claiming (among other things), that the company's failure to pay a living wage was placing her and her colleagues under tremendous financial pressure. She was out of work hours later, she said.
In Full Bloom HR
OCTOBER 14, 2015
It’s HR technology conference season, and we’d better get our act together if we’re going to get the maximum value from our time spent at these conferences. That’s why I published the original take of this post on 9-12-2011 , just in time for the 2011 HR Technology Conference, and I’ve been doing almost annual updates ever since.
Rallyware for Human Resources
DECEMBER 11, 2018
Today, call centers are far different from those that were around as recently as five to seven years ago. Still, the prevailing majority of call centers experience the urgent need to decrease turnover rates, transit to a broader mix of channels, and facilitate interactions with customers through self-service tools.
DailyPay
AUGUST 24, 2020
In this webinar you will learn about… Ways to re-evaluate the way you hire and engage with your employees in our new world of work Explanation of what a pay experience is and how it transforms the traditional pay cycle The benefits of offering a pay experience for employers and employees.
Expert insights. Personalized for you.
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