TrustRadius HR

NOVEMBER 20, 2019

Check ou t some of Lindsay’s software reviews right here on TrustRadius. My first job out of college was the perfect transition from class to career—a call center. At the time, I didn’t have to worry about how I presented myself and how I interacted with others, as long as I stuck to my scripts and got my calls done.

Staffing Software 40

Staffing Software Recruiting Software HR Software Comparison 40

DailyPay

AUGUST 24, 2020

In this webinar you will learn about… Ways to re-evaluate the way you hire and engage with your employees in our new world of work Explanation of what a pay experience is and how it transforms the traditional pay cycle The benefits of offering a pay experience for employers and employees. Webinar Series.

Hiring Software 52

Hiring Software Talent Experience Campus SaVE Onboarding Software 52

DailyPay

FEBRUARY 7, 2019

The following article is another in our series that examines average employee turnover rates by industry. In this article, we hold the retail industry under a microscope to see what might be affecting employee turnover and retention rates, and why employees in this industry are some fleeting. Turnover Rates by Profile.

Retention and Turnover 52

Retention and Turnover Hiring Software Compliance Training Recruiting Software 52

Achievers

MAY 23, 2017

The cost of employee turnover is outrageously high. When a company loses a salaried employee, it can cost anywhere from six to nine months’ worth of the departed employee’s salary to hire a replacement. High turnover is one of the major red flags job seekers look for when considering a new employment opportunity.

Retention and Turnover 105

Retention and Turnover Hiring Software Employee Engagement Recruiting Software 105

PSB

OCTOBER 18, 2023

Call centers have come a long way since the 1960s, when they mainly had housewives working as telemarketers. Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The missing link here is structured call center training.

Compliance Training 52

Compliance Training Hiring Software Onboarding Software Assessment Software 52

Ongig

JANUARY 29, 2021

What are the best call center job titles for you and your team? I reviewed 95 call center job titles searched for by candidates and employers to find the best titles for you to choose from. This is the latest chapter in Ongig’s series called Job Titles: The Definitive Guide. Contact Center vs Call Center.

Hiring Software 64

Hiring Software Recruiting Software Planning Tools Assessment Software 64

PSB

OCTOBER 23, 2023

The good news is that LMS for Call Center Training Software can break down these training barriers and facilitate a user-friendly and successful training program. What is Call Center Training Software? It could range from a comprehensive learning management system (LMS) to a more straightforward program.

Compliance Training 52

Compliance Training Onboarding Software Assessment Software Hiring Software 52

Stories Incorporated HR

NOVEMBER 14, 2024

Reading Time: 9 minutes Expanding your global hiring efforts comes with incredible opportunities—and unique challenges. Whether you’re opening a new office, revitalizing recruitment in an underserved market, or hiring for specialized roles in emerging regions, success lies in balancing global consistency with local authenticity.

Video Recruiting 52

Video Recruiting Hiring Software Talent Experience Employer Branding 52

DailyPay

MAY 9, 2018

When hiring seasonal hourly employees, don’t think of them as temporary, i.e. a “seasonal fling.” ” Instead, recruit for retention. . For many reasons though—like the gig economy and proliferating remote work—it’s harder to recruit now than it was back in 2000, even for seasonal hourly workers.

Recruiting Software 52

Recruiting Software Hiring Software Recruitment Hiring 52

Outmatch

FEBRUARY 7, 2017

Assessments improve quality of hire for executive and leadership roles as well as avoiding time and money spent on interviewing and hiring the wrong fit. has been using OutMatch assessments since 2012 to identify high-potential leaders who best represent their core value of patient-centered care. Executive Summary.

Hiring Software 65

Hiring Software Assessment Software Hiring Interview Software 65

DailyPay

AUGUST 31, 2017

based call center, is now offering DailyPay as a financial wellness solution for its 3,000 employees. As part of a comprehensive research study, DialAmerica discovered that one of the leading causes of employee turnover was financial stress. What effect does DailyPay have on employee attrition?

Hiring Software 40

Hiring Software Recruiting Software HR Software Retention and Turnover 40

Criteria Corp

AUGUST 5, 2021

Hiring and onboarding employees requires significant resources and all too often results in failure: new hires who take an excessive amount of time to ramp up, are ultimately unsuccessful on the job, and turn over. Better hires get up to speed faster, perform better, and stay on the job longer than their counterparts.

Assessment Software 52

Assessment Software Hiring Software Interview Software Onboarding Software 52

Hubert

MARCH 16, 2020

When talking about AI interviews it could be referring to any one of these three: Video interviews that are analyzed using AI technology (AI assessments) AI-driven interviews. Why is there such a massive AI boom in the recruiting sector? Related Blog Post. The Ultimate Guide To AI Recruiting. Related Blog Post.

AI Recruiting 69

AI Recruiting Video Recruiting Interview Software Hiring Software 69

DailyPay

MAY 16, 2018

Hiring hourly employees seems like a simple endeavor. This is especially important for hourly employees, who make up nearly 60% of the total US workforce, but who also represent the demographic with the fastest and highest turnover. And turnover ain’t cheap. On paper, it may look like any number of candidates fit the bill.

Talent Experience 52

Talent Experience Hiring Software Hiring Retention and Turnover 52

Payactiv

OCTOBER 5, 2021

These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health. Want to be a good CS rep?

Recruiting Software 59

Recruiting Software Wage and Hour Training Onboarding Software PayActiv 59

PlanSource

JUNE 27, 2019

Implementing a new benefits or HR technology system can be a long, involved process, but it doesn’t have to be painful. Set Your Goals—Choose your benefits technology platform with these goals in mind. A year from now, how would you define success for your benefits technology implementation?

HR Software 75

HR Software Hiring Software Planning Tools Onboarding Software 75

Call Experts - HR

APRIL 8, 2024

Have you ever wondered what is it like for the call center agent answering my phone when I partner with Call Experts? In this comprehensive blog post, we’ll take you on a journey through the world of call center agents, exploring the key performance metrics and the qualities that define a top-notch call center agent.

Hiring Software 52

Hiring Software Assessment Software Planning Tools Metrics 52

Edcor

JULY 24, 2020

According to Sara VanWagoner, Vice President of Corporate Growth, it was not an easy transition for a company that includes a large call center. It’s much easier to pivot desk jobs to remote work than contact center jobs, but we did it with almost no interruption of service to our clients.”

Hiring Software 85

Hiring Software Recruiting Software Benchmarking Certification 85

DailyPay

AUGUST 8, 2018

With modern technology, employees shouldn’t have to wait weeks to get paid. What are on-demand payment solutions and why are they becoming indispensable? Thanks to modern technology, businesses have the ability to pay their employees daily if they want to. A Brief History of Payroll. They’re like Uber for paychecks.

Hiring Software 52

Hiring Software Recruiting Software HR Software Payroll 52

DailyPay

MAY 19, 2021

Monitoring and assigning a dollar figure to employee turnover is important for a business in any industry. Researching the cost of turnover can be difficult because there are many qualitative and quantitative elements that go into determining the true cost of turnover for an organization.

Wage and Hour Training 52

Wage and Hour Training Hiring Software Retention and Turnover Recruiting Software 52

Extensis

AUGUST 28, 2024

Quick look: To strengthen client relationships and keep SMBs competitive, brokers are constantly on the lookout for innovative tools, services, and strategies to help them grow their businesses without an added burden. Talent management services include recruiting consulting, conducting background checks, and interview training assistance.

Hiring Software 52

Hiring Software Recruiting Software HR Software Interview Software 52

Peoplebox

OCTOBER 29, 2024

How do you build an employer brand that eases recruiting in the long run? A simple solution is to create an inbound recruiting strategy. In this guide, we’ll share 10 tried-and-tested tips to help you build a solid inbound recruiting strategy. What is Inbound Recruiting? Let’s dive in.

Video Recruiting 52

Video Recruiting AI Recruiting Recruiting Software Hiring Software 52

Payactiv

OCTOBER 6, 2022

Fast-forward six months or so, and many retailers are still in a tough spot when it comes to hiring and retaining workers. Some 83% are now investing most heavily in employee recruitment and retention. What Are the New Dynamics in Retail Industry Hiring? Some moved entirely to an e-commerce business model.

Recruiting Software 52

Recruiting Software Hiring Software Wage and Hour Training Planning Tools 52

Analytics in HR

FEBRUARY 19, 2019

They define business problems that analytics can help solve , guide technical teams in the creation of analytics-driven solutions to these problems, and embed solutions into business operations. It’s specialized work, calling for strong business acumen, some technical knowledge, and project management and delivery chops.

Analytics 111

Analytics Compliance Training Training Hiring Software 111

Payactiv

MARCH 22, 2022

Employee turnover rates are at an all-time high, which doesn’t bode well for businesses across all industries. In this article, we’ll spend some time understanding the concept of employee turnover, why it happens, and pre-emptive steps you can take to minimize it. What is Employee Turnover? Then, multiply that figure by 100.

Hiring Software 52

Hiring Software Wage and Hour Training Retention and Turnover Onboarding Software 52

Steve Boese

APRIL 27, 2016

Despite two-plus decades of innovation, billions of dollars spent by organizations on HR/Recruiting technologies, and (adding in this one), 139,927,434 blog posts on the topic, hiring still remains stubbornly difficult, is often lengthy and costly, and all too often results in disaster. Kahn, and Danielle Li.

Hiring Software 40

Hiring Software Hiring Assessment Software Recruiting Software 40

Extensis

MAY 6, 2024

A professional employer organization (PEO) can help by offering comprehensive HR, employee benefits, payroll, and risk and compliance solutions. An HRIS enables self-sufficiency but should not be a standalone HR management solution. Technology is another aspect of employee benefits that a PEO can help with.

Hiring Software 52

Hiring Software Recruiting Software HR Software Onboarding Software 52

Analytics in HR

FEBRUARY 26, 2024

If your hiring procedure doesn’t include cultural fit interview questions, it’s time for an overhaul. Zappos uses various tactics in their hiring process to assess ‘cultural fit’. One method involves assigning two hiring teams to assess each candidate. Contents What is culture fit? However, your approach must be intentional.

Interview Software 69

Interview Software Hiring Software Assessment Software Compliance Training 69

Extensis

AUGUST 20, 2024

ExtensisHR’s PEO Premier® is designed specifically to meet the high standards of financial services companies, offering tailored HR solutions that ensure compliance, streamline operations, and provide premium benefits packages. Exclusive concierge service Customer service differentiates a good company from an exceptional one.

Hiring Software 77

Hiring Software Onboarding Software HR Software Recruiting Software 77

Extensis

APRIL 4, 2022

Avasant, a leading management consulting firm, recently published a report called “Global Hire-to-Retire Business Process Transformation 2021-22 RadarView ” which unearths how PEO is evolving to meet the challenges of today’s labor market. As the world becomes increasingly digitized, so does the HR industry.

Planning Tools 75

Planning Tools Recruiting Software HR Software Hiring Software 75

DailyPay

MARCH 8, 2018

This year’s theme, “ Exceeding the Expectations of the Connected Customer,” highlights those who are molding, shaping, and innovating the world of contact center best practices, education, compliance and technologies. The Professional Association for Customer Engagement (PACE) was founded on contact center operations.

Hiring Software 40

Hiring Software Recruiting Software Retention and Turnover Immedis 40

Linkedin Talent Blog

JUNE 5, 2017

No, we don’t have chrome jetpacks or lunar vacations just yet, but we’re still living in the future—and that means there’s a whole bunch of bleeding-edge tech tools to help recruiters like you automate the most tedious part of your job: screening candidates. Chatbots that talk to interested candidates and filter out disqualified ones.

Hiring Software 42

Hiring Software AI Recruiting Recruiting Software Screening 42

DailyPay

SEPTEMBER 9, 2020

One way companies can digitize payroll operations is through implementing a digital wallet solution that empowers employees to access their earned/unpaid pay anytime and enables payroll teams to digitally disburse off-cycle payments. To have a seamless experience, you will want to partner with an experienced on-demand pay provider.

Hiring Software 52

Hiring Software Planning Tools HR Software Payroll 52

Call Experts - HR

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Hiring Software 52

Hiring Software Planning Tools HIPAA AI Recruiting 52

GoodTime

FEBRUARY 12, 2019

Recruiting (and the recruiting technology teams use) is the backbone of any organization. It’s critical to hire the right people– and in today’s candidate-focused environment, that can be difficult. As we ramp up into 2019, we’ve aggregated the top recruiting technology your team should be using to find top talent.

Video Recruiting 28

Video Recruiting Recruiting Software Hiring Software Interview Software 28

DailyPay

FEBRUARY 5, 2018

Daily Payments: A Favorite Benefit Among Contact Center Workers & Employees. Nearly 40% of Employees at Five Nationwide Call Centers Access Their Pay Early With New Company Benefit. Call centers are often plagued by high turnover. more applicants. The company is headquartered in New York.

Retention and Turnover 40

Retention and Turnover Hiring Software Recruiting Software Immedis 40

Ongig

JUNE 19, 2019

Job titles with 1 to 3 words had double the apply rate versus those with 12+ words (source: Appcast’s 2018 Recruitment Media Benchmark Report (see the “Shorter job ad titles led to higher apply rates” section). Chief Chatter (Call Center Manager). grade level system. The job title is key. Sounds fine, right?

Examples 74

Examples Hiring Software Recruiting Software Benchmarking 74