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Cracking the Retention Code: Why Do Call Centers Have High Turnover Rates?

Payactiv

Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?

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4 Ways PEO Solutions Benefit Medical Practices

Extensis

More importantly, drops in employee engagement rates due to burnout can lead to less-than-satisfactory patient experiences. Developing comprehensive employee benefits packages counter burnout by supporting employees’ physical and mental health needs. PEOs rectify this issue with its recruiting services.

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Helping Clients Avoid Telehealth Fraud

Extensis

Multiple organizations were involved in these schemes, including telemarketing call centers, staffing companies, physicians, marketers, brokers, and more. How can individuals and employers identify a possible telemedicine fraud scheme? Steer clients clear of telehealth fraud.

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The Future of Work Has Arrived … And It’s Personal!

DailyPay

While the world was focused on building success around a future of work where robots and automation took over the daily tasks of our current workforce and caused us to reimagine workflows and staffing, very quietly COVID-19 was planning to throw a wrench into it all. What really happened to the Future of Work we thought was coming.

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How a Pay Experience Will Accelerate Strategic Goals in the New World of Work – 3 Part Series

DailyPay

In this webinar you will learn about… Ways to re-evaluate the way you hire and engage with your employees in our new world of work Explanation of what a pay experience is and how it transforms the traditional pay cycle The benefits of offering a pay experience for employers and employees. Webinar Series.

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National Customer Service Week: A Thank You to Those Who Answer The Call

Payactiv

These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health.

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DialAmerica Picks DailyPay To Reduce Employee Turnover

DailyPay

based call center, is now offering DailyPay as a financial wellness solution for its 3,000 employees. As part of a comprehensive research study, DialAmerica discovered that one of the leading causes of employee turnover was financial stress. What effect does DailyPay have on employee attrition?