Blog Call center hiring E-Recruitment 
Cielo HR Leader
OCTOBER 7, 2015
As recruiting teams reinvigorate talent acquisition, they should keep an eye on brand strategy, application processes and onboarding. A survey by consulting and coaching firm, OI Partners, found that half of companies reported higher turnover levels in 2013 than the year prior, and 31% reported higher turnover among high-potential employees.
Ongig
JANUARY 29, 2021
What are the best call center job titles for you and your team? I reviewed 95 call center job titles searched for by candidates and employers to find the best titles for you to choose from. This is the latest chapter in Ongig’s series called Job Titles: The Definitive Guide. Contact Center vs Call Center.
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Payactiv
OCTOBER 5, 2021
These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health. Want to be a good CS rep?
Payactiv
OCTOBER 6, 2022
Fast-forward six months or so, and many retailers are still in a tough spot when it comes to hiring and retaining workers. Some 83% are now investing most heavily in employee recruitment and retention. What Are the New Dynamics in Retail Industry Hiring? Some moved entirely to an e-commerce business model.
Digital HR Tech
NOVEMBER 26, 2018
Both use e-mail traffic (in different ways) to get an idea of the temperature and the risks in the organization. Instead, they use company e-mail as data input to produce insights on a department level (hence protecting the privacy of individual e-mail users). Solutions like Keencorp and StatusToday , however, look interesting.
Payactiv
MAY 2, 2022
Understanding the impact of turnover and job vacancies, as well as the impact of distracted and anxious employees on quality control and customer experience, is critical to the financial performance of a company and their ability to reach its growth targets for both founders and investors. Even from day one.’ How do I manage them?
Payactiv
APRIL 8, 2022
So, it’s the value proposition of the user, I already explained, but for the employer, it’s a huge recruitment retention tool. But just in the US, approximately, 36% of the workforce considers themselves to be freelancers, which means turnover is a big issue. Call centers are huge. There is no E in Payactiv.
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