Remove Benchmarking Remove Knowledge Base Remove Knowledge Management
article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity.

article thumbnail

How to Launch an Effective Employee Engagement Program

6Q

Design training programs to suit the learning styles of your employees and set scores and benchmarks. Brayn Wills currently holds the position of knowledge management manager at ProProfs. On the other hand, modern training methods like online training & development programs keep flexibility at hand and boredom at bay.

article thumbnail

Which Employee Experience Software is Best for Your Business? Our Top 10 Solutions

Staffbase

Key features Numerous features for employee engagement and connection , including communities, newsletters , push notifications, employee spotlights , surveys, feedback forms, and social feeds Tailored content paths to deliver crucial comms at key moments of the employee journey Advanced analytics dashboards , providing admins with actionable insights (..)