INTERVIEW: Dr. Jac Fitz-enz on Human Capital Metrics
HR Bartender
SEPTEMBER 10, 2017
Then I realized that, when my colleagues talked about projects and resources, they talked in terms of return-on-investment (ROI) and the bottom-line. I talked about what made the employees feel good. That’s not to say employee satisfaction isn’t important. It took until 1977 to work out and test the system.
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