Article Call center hiring Staffing Software 
Cornerstone On Demand
NOVEMBER 27, 2017
Unfortunately, the list of ones I've read cover to cover is quite short, and the list of those I've read more than once—most of which are included in this article—is even shorter. Fast forward a decade, and here we are again, bewildered by how technology, politics and other forces seem to be disrupting the world we knew and know.
Payactiv
OCTOBER 31, 2024
Most call center managers are laser-focused on meeting KPI metrics relating to customer experience. However, the employee experience is equally important, especially given that the call center industry is renowned for its high turnover rate. Why Do Call Centers Have High Turnover Rates?
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HRExecutive
AUGUST 11, 2021
Employers are scrambling to hire nurses, drivers, food service staff and customer support representatives. I view this as a wake-up call for companies everywhere. Without a strong service organization and a sound set of practices to hire, care for and support service teams, your company will never grow.
Analytics in HR
NOVEMBER 12, 2024
As the job market evolves, companies are experimenting with various employment types to build more flexible staffing models. One reason for this is the cost of slow hiring. This article looks at 21 different types of employment and how they can benefit your organization. On average, it takes 41 days to fill a vacancy.
Cornerstone On Demand
NOVEMBER 27, 2017
Unfortunately, the list of ones I've read cover to cover is quite short, and the list of those I've read more than once—most of which are included in this article—is even shorter. Fast forward a decade, and here we are again, bewildered by how technology, politics and other forces seem to be disrupting the world we knew and know.
Digital HR Tech
OCTOBER 31, 2019
High turnover can be both a good and a bad thing. When it comes to sales value, for instance, you want your turnover to go through the roof. When it comes to your employees, however, high turnover is something you want to avoid. But the impact of high employee turnover goes beyond operational inconveniences. A definition.
Analytics in HR
MARCH 30, 2023
In this article, we explore the role of HR in creating an authentic customer-centric culture. Let’s make it practical through an example: “Susan is working in a call center. Her performance is measured by how many calls she closes in an hour. Contents What is a customer-centric culture?
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