Robin Schooling

MAY 15, 2024

Case in point: last week, at UNLEASH America (truly one of my favorite events), I attended a session with HR and TA leaders from UPS as they discussed their use of Fountain to scale and streamline their hiring of frontline workers – their candidates are interviewed within 7 minutes of apply and extended an offer 22 minutes post-interview.

HR Planning 73

HR Planning HR Software Hiring Software AI Recruiting 73

Zenefits

JANUARY 6, 2023

This article will help you understand workforce management, including how to leverage it to drive positive business outcomes. Interestingly, workforce management started as a way for call centers to improve efficiency, productivity, and consistency. Recruiting. It can also be a problem if turnover gets out of hand.

Hiring Software 41

Hiring Software Staffing Software Recruiting Software Onboarding Software 41

Cielo HR Leader

OCTOBER 7, 2015

As recruiting teams reinvigorate talent acquisition, they should keep an eye on brand strategy, application processes and onboarding. A survey by consulting and coaching firm, OI Partners, found that half of companies reported higher turnover levels in 2013 than the year prior, and 31% reported higher turnover among high-potential employees.

Hiring Software 40

Hiring Software Video Recruiting Onboarding Software Staffing Software 40

Analytics in HR

MARCH 30, 2021

The Society for Human Resource Management declared quality of hire as the holy grail of recruiting five years ago. Today, 88% of organizations believe it will be the most significant measure of recruiting success over the next five years. What exactly is quality of hire and how to measure it? What is quality of hire?

Hiring 134

Hiring Hiring Software Metrics Benchmarking 134

Homebase

MAY 25, 2023

In this article, we explain what a shift schedule is, give examples of the businesses who use them, share some statistics every business owner needs to know, and take a deep dive into the types, components, and steps of a shift schedule. Homebase offers a scheduling tool for employees to easily submit time off requests.

Hiring Software 59

Hiring Software Staffing Software Planning Tools Assessment Software 59

Thrive Global

AUGUST 20, 2021

When COVID-19 hit, they saw the potential to apply the knowledge and technology they had built to use wearables as a COVID-19 diagnostic tool. To highlight these, we started a new interview series about “Technology Making An Important Positive Social Impact”. Their call centers were overwhelmed by calls from victims and donors.

Interview Software 36

Interview Software Hiring Software Staffing Software Assessment Software 36

Dr. John Sullivan

MAY 12, 2024

If you recruit in retail or service industries, a top source should be your customers (after employee referrals). Article Descriptors | Recruiting /Targeting Customers – Advantages – How To – 4 Min Recruiting Your Customers Can End Your Talent Shortage Most recruiting leaders who work in organizations that interact with the public (e.g.,

Video Recruiting 78

Video Recruiting AI Recruiting Recruiting Software Hiring Software 78

Visier

MARCH 30, 2017

Unfortunately, most of those who create metrics in HR and recruiting don’t really understand the strategic mindset of CEOs. Trash most of the currently reported HR and recruiting metrics and make a 180-degree shift to high business and revenue impact metrics. So, put a weight (i.e.

Metrics 225

Metrics Hiring Software HR Software Retention and Turnover 225

Employment Metrix

DECEMBER 3, 2020

An open-hiring strategy is the process of hiring anyone regardless of their background and this strategy benefits people from all walks of life. It is also incredibly beneficial to employers who need to hire a lot of people who can be trained to get the job done. Benefits: Open-hiring speeds up the recruitment process.

Hiring Software 73

Hiring Software Hiring Strategy Recruiting Software 73

DailyPay

FEBRUARY 7, 2019

The following article is another in our series that examines average employee turnover rates by industry. In this article, we hold the retail industry under a microscope to see what might be affecting employee turnover and retention rates, and why employees in this industry are some fleeting. Turnover Rates by Profile.

Retention and Turnover 52

Retention and Turnover Hiring Software Compliance Training Recruiting Software 52

Cornerstone On Demand

AUGUST 29, 2017

Artificial Intelligence, machine learning and cognitive computing are slinking into every nook, cranny and call center of the workplace. From Siri and Alexa to self-driving cars, there is technology already capable of mimicking human behavior. But this is not a dystopian future where man is pitted against the evil machine.

Hiring Software 170

Hiring Software AI Recruiting HR Software Interview Software 170

Achievers

MAY 23, 2017

The cost of employee turnover is outrageously high. When a company loses a salaried employee, it can cost anywhere from six to nine months’ worth of the departed employee’s salary to hire a replacement. High turnover is one of the major red flags job seekers look for when considering a new employment opportunity.

Retention and Turnover 105

Retention and Turnover Hiring Software Employee Engagement Recruiting Software 105

Thrive Global

JUNE 3, 2020

I ultimately obtained a bachelor’s degree in Business Administration and an MBA in Management Information Systems because I actually preferred the business management side of things. After grad school, I went to work for the Pacific Bell Telephone Company as a Systems Engineer. Would your mother be proud to read this article?

Hiring Software 54

Hiring Software Interview Software Staffing Software Planning Tools 54

Ongig

JANUARY 29, 2021

What are the best call center job titles for you and your team? I reviewed 95 call center job titles searched for by candidates and employers to find the best titles for you to choose from. This is the latest chapter in Ongig’s series called Job Titles: The Definitive Guide. Contact Center vs Call Center.

Hiring Software 64

Hiring Software Recruiting Software Planning Tools Assessment Software 64

15Five

APRIL 1, 2020

1) Embrace putting in place remote work systems as a long-term net benefit, even if you ultimately revert to mainly office-based working. As I recently shared with CNN in an article titled How to work from home without losing your sanity , it’s important to not underestimate the psychological impact of being alone.

Hiring Software 263

Hiring Software Video Recruiting Productivity Compliance Training 263

Analytics in HR

MAY 24, 2022

For example, an efficiently designed and executed recruitment and onboarding strategy can help bring top talent on board, leading to increased productivity and, therefore, revenue. For example, you’d track metrics like quality of hire and cost of hire if you want to understand your recruitment process effectiveness.

Metrics 98

Metrics HR Planning HR Software Hiring Software 98

Analytics in HR

MAY 13, 2024

This article will explain the key differences, when to use each, and metrics to track when measuring each methodology. Sears achieved notable improvements by refocusing efforts on outbound call centers and emphasizing add-on sales metrics. Achieving synergy between the two drives organizational success. Contents What is an OKR?

Examples 119

Examples Objectives & Key Results Hiring Software Retention and Turnover 119

Analytics in HR

MAY 30, 2022

Organizational Development (OD) aims to create long-lasting positive changes in an organization’s culture, structure, systems, and processes. This article is not an exhaustive list of OD interventions but aims to provide a practical overview. Let’s dive into OD interventions definition and examples of OD interventions.

HR Planning 144

HR Planning HR Software Hiring Software Planning Tools 144

HR Lineup

DECEMBER 16, 2024

This comprehensive article will dive into the core differences between outsourcing and outstaffing, the benefits and challenges of each, and how to decide which model aligns with your business needs. Outstaffing, on the other hand, involves hiring remote professionals through an intermediary company to work exclusively for your business.

Hiring Software 73

Hiring Software Onboarding Software Assessment Software Planning Tools 73

Criteria Corp

AUGUST 5, 2021

(This article originally appeared on Recruiter.com.). Hiring and onboarding employees requires significant resources and all too often results in failure: new hires who take an excessive amount of time to ramp up, are ultimately unsuccessful on the job, and turn over. Cost of Turnover. How large, you ask?

Assessment Software 52

Assessment Software Hiring Software Interview Software Onboarding Software 52

Analytics in HR

AUGUST 16, 2023

Design thinking concepts promote new ways of doing things that positively impact the success of HR systems and programs. This article explains design thinking, its effectiveness, and how HR can apply it to deliver greater service. New concepts are welcomed, tested, and modified to enrich systems and processes.

Case Study 98

Case Study HR Software Hiring Software Video Recruiting 98

Analytics in HR

NOVEMBER 21, 2024

A competency model can be a powerful tool for HR and organizations to ensure employees have the right skills and knowledge to meet business goals. It can enable you to address skills gaps, improve hiring decisions, and support employee development. Informs recruitment criteria, performance standards, and job requirements.

Competencies 98

Competencies Hiring Software E-Recruitment Aptitude Tests 98

Payactiv

DECEMBER 23, 2024

In this article, well spend some time understanding the concept of turnover, why businesses may have a high turnover rate employee, and pre-emptive steps you can take to minimize it. What is Employee Turnover? Calculate your current turnover rate and compare this to the average rate within your industry.

Hiring Software 52

Hiring Software Retention and Turnover Wage and Hour Training Onboarding Software 52

DailyPay

MAY 19, 2021

Monitoring and assigning a dollar figure to employee turnover is important for a business in any industry. Researching the cost of turnover can be difficult because there are many qualitative and quantitative elements that go into determining the true cost of turnover for an organization.

Wage and Hour Training 52

Wage and Hour Training Hiring Software Retention and Turnover Recruiting Software 52

HRWatchdog

OCTOBER 31, 2019

Employers should start recruiting temporary workers early in the season. The National Retail Federation estimates that retailers will hire between 530,000 and 590,000 seasonal workers this year. Employers should start recruiting temporary workers early in the season and create a recruitment strategy to attract top talent.

HR Planning 40

HR Planning Planning Tools Hiring Software Hiring 40

Analytics in HR

APRIL 9, 2024

A Recruiting Coordinator supports the recruitment and talent acquisition efforts. Their job is to ensure the smooth and efficient coordination of various recruiting activities so that the entire recruitment team can effectively source, screen, and hire qualified candidates.

AI Recruiting 115

AI Recruiting Recruiting Software Hiring Software Background screening 115

Analytics in HR

FEBRUARY 19, 2019

They define business problems that analytics can help solve , guide technical teams in the creation of analytics-driven solutions to these problems, and embed solutions into business operations. It’s specialized work, calling for strong business acumen, some technical knowledge, and project management and delivery chops.

Analytics 111

Analytics Compliance Training Training Hiring Software 111

Paycor

JULY 5, 2016

But you don’t have to fight alone: small business payroll , HR, and timekeeping solutions can be an invaluable resource to aid in your success. An ideal partner also provides intuitive software that’s easy to learn and use. Further, recruiting, hiring and background screening new hires can be incredibly time-consuming.

HR Software 49

HR Software Hiring Software Recruiting Software Planning Tools 49

HR Daily Advisor

JULY 20, 2018

This article points out strategies and avenues for extending PA relevance throughout the larger organization. With the data and analytical systems available today, HR can have a bigger positive impact on critical business issues than ever before. What is not so apparent is how PA can drive results in many areas of the enterprise.

HR Software 69

HR Software Hiring Software Assessment Software Analytics 69

Analytics in HR

NOVEMBER 9, 2023

The field of HR includes a variety of focus areas, such as recruiting, talent acquisition, compensation and benefits , HR training, employment compliance, diversity, equity and inclusion , HRIS technology, and HR communications. Bureau of Labor Statistics (BLS), there will be an additional 70,000 HR jobs by the year 2030.

HR Planning 109

HR Planning HR Software Background screening Hiring Software 109

Payactiv

MARCH 22, 2022

Employee turnover rates are at an all-time high, which doesn’t bode well for businesses across all industries. In this article, we’ll spend some time understanding the concept of employee turnover, why it happens, and pre-emptive steps you can take to minimize it. What is Employee Turnover? Stress and Burnout.

Hiring Software 52

Hiring Software Wage and Hour Training Retention and Turnover Onboarding Software 52

Homebase

JULY 13, 2023

Scheduling a call center is a lot like bailing out a ship in troubled waters. There’s a high volume of calls constantly flowing into your business — and if you don’t assign enough agents to manage them, the number of frustrated customers builds up. Simplify scheduling Why do call centers need scheduling software?

Hiring Software 52

Hiring Software Staffing Software Planning Tools Onboarding Software 52

Zalaris

FEBRUARY 16, 2024

The recruiting trends for 2024 We have summarised the most important recruitment trends for 2024 for you in the following article. To resolve uncertainties about which online portals represent the best recruiting channels, performance marketing can be sensibly integrated into recruiting strategies.

AI Recruiting 52

AI Recruiting Recruiting Software HR Software Hiring Software 52

Analytics in HR

FEBRUARY 26, 2024

If your hiring procedure doesn’t include cultural fit interview questions, it’s time for an overhaul. Zappos uses various tactics in their hiring process to assess ‘cultural fit’. One method involves assigning two hiring teams to assess each candidate. Contents What is culture fit? However, your approach must be intentional.

Interview Software 69

Interview Software Hiring Software Assessment Software Compliance Training 69

Namely

SEPTEMBER 13, 2017

She got her start working at a call center when her manager suggested she apply for an open role on the HR team. We are currently hiring for warehouse and office roles. We want to make sure our employees all center around our core values, specifically open and effective communication, honesty, and integrity in all they do.

HR Planning 68

HR Planning HR Software Hiring Software Interview Software 68

Ongig

JUNE 19, 2019

Job titles with 1 to 3 words had double the apply rate versus those with 12+ words (source: Appcast’s 2018 Recruitment Media Benchmark Report (see the “Shorter job ad titles led to higher apply rates” section). Chief Chatter (Call Center Manager). grade level system. The job title is key. And Google agrees.

Examples 74

Examples Hiring Software Recruiting Software Benchmarking 74

Insperity

AUGUST 30, 2022

Our aim in this article is to help you recognize and understand these differences when you’re shopping for HR outsourcing services. Knowing how you plan on using HR outsourcing services and what solutions you’re seeking positions you to best evaluate your options. Levels of HR support from PEOs. What would you do?

HR Software 77

HR Software Interview Software Planning Tools Compliance Training 77