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Deloitte Insights: Overcoming Pitfalls in Knowledge Management with Performance Enablement Solutions

Rallyware for Human Resources

New technologies and ways of working demand a change in approaches to knowledge management. A recent research report by Deloitte indicates the need for companies to rethink their knowledge creation and sharing strategies to successfully navigate the ever-changing business landscape.

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Intranet Software: A Comprehensive Guide to the Leading Providers

Staffbase

It’s designed to help you make an informed decision, steering your organization toward a solution that aligns with its goals and supports your workforce’s diverse needs. To make an informed choice, you need to understand your organization’s unique needs and how the right intranet can address them. What is Intranet Software?

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6 Ways Big Data Will Change HR

Aberdeen HCM Essentials

Essentially, the amount of data organizations can mine for information is exponentially increasing every year and, thanks to modern software tools, it is possible to analyze this data and use it to enhance business performance. It requires the ability to search for, extract, and analyze relevant information from diverse data sets.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

They use natural language processing (NLP) to understand employee and candidate questions and provide relevant information or complete actions. In Engagedly’s State of Artificial Intelligence (AI) in Human Resource Management report, the AI adoption rate worldwide stands at 21%. They also collect documents and answer questions.

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Enhancing Customer Service: The Power of a Contact Center for Utilities

Call Experts - HR

According to Bellomy Research , over 40% of those that use a contact center for utilities report an increase in important aspects like time, training, and associated costs needed for onboarding new employees. When Did Call Centers Become the Standard? Thus, the idea of using a contact center for utilities was born.

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10 Customer Onboarding Process Tips To Boost Productivity in 2023

Xoxoday

You can do this by getting a customer success specialist to check on your customer, encourage them to start using the product and stand by while they figure it out. The knowledge base should ideally contain frequently asked questions, pictorial, and video tutorials, and articles on different use cases and issues customers might face.

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15 Best LMS Apps for Training New Hires

PSB

You’ve done the interviews, background checks, and salary negotiations and are hopeful that your new employee is just the right person for the job – but you don’t have the time or extra resources to train in your new hire. A Learning Management System is software designed for learning. What is an LMS Platform or App?