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How to Retain Call Center Employees & Reduce Turnover

Empuls

The hum of a call center – a synchronized symphony of ringing phones, typing keyboards, and countless voices connecting with clients from around the globe. However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. The numbers don't lie.

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Reality Check: Pontification vs. HR Practice

Robin Schooling

I wrote about the battle of “Conference HR” vs. “Real World HR” (still one of my top 5 read blog posts) in which I pointed out that the hot-takes offered by speakers, pundits and the vendor account executive at the bar are often so far removed from day-to-day reality as to be somewhat laughable. the “human touch.”

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This Start-up Founder Wants to Eliminate the ‘Black Hole’

HRExecutive

The company he founded three years ago, Mya Systems, makes a product designed to help spare candidates from the dreaded black hole while making it easier for companies to find and communicate with talent. I recently spoke with Grayevsky about his firm and his plans for its future. Eyal Grayevsky, co-founder of Mya Systems.

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How to Find the Right Artificial Intelligence Tool for HR

HR Bartender

Estimated reading time: 9 minutes I’ve published a couple of articles lately about the need for organizations to have an artificial intelligence (AI) strategy and how AI can help organizations with employee development. Prior to joining HUB, Matthew spent time as both a human resources generalist and an in-house senior HRIS analyst.

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Between Man and Machine: How People Analytics Powers Workplace Transformation

Aberdeen HCM Essentials

People analytics evolved from Workforce Analytics, which focused on repetitive work production in business process outsourcing and call centers. It also supports proper staffing from the start, allowing organizations to pull additional resources in and/or refine project scope as needed to keep projects on track.

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Personalized HR Interactions: The Power of Contact Solutions for HR Businesses

Hppy

In today’s fast-paced business environment, Human Resources (HR) professionals face numerous challenges when it comes to employee engagement, talent management, and reducing employee turnover. One prominent trend is the integration of Artificial Intelligence (AI) into call center automation technology.

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HR Process Automation: Current State and a Glance into the Future

Analytics in HR

Recently, Gartner has stated that the next 10 years will be an age of hyper-automation : “Hyperautomation deals with the application of advanced technologies, including artificial intelligence (AI) and machine learning (ML), to increasingly automate processes and augment humans. Automation in HR – 3 examples.