Remove 2025 Remove Call center hiring Remove Retention and Turnover
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National Customer Service Week: A Thank You to Those Who Answer The Call

Payactiv

These are call center employees, also known as customer service reps. Unsurprisingly, the call center industry also holds record rates of turnover when compared to nearly every other industry in the world. Call Centers Must Consider the Employees’ Mental Health. Want to be a good CS rep?

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Staffing agency in 2024? Here’s how it’s going:

COATS Staffing Software

In today’s competitive staffing market, agencies across the country face unique challenges in attracting and retaining top talent, securing new clients, and driving sales. In 2024, staffing agencies continue to grapple with the persistent challenge of talent shortages. It meant there were 1.07

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How to Choose the Right Talent Management System: A Complete Guide for HR Leaders

Peoplebox

54% of HR technology leaders expect their budgets to increase in 2025, with the rising need to use GenAI in HR. This is especially useful during busy periods like recruitment. The system also identifies high performers and offers career pathing opportunities, leading to better retention. Did you know?

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Upskilling the UAE Workforce for the Jobs of Tomorrow

Bayzat

According to a recent report by the World Economic Forum , about 50% of all employees will require reskilling by 2025 due to technological advancements and changing job requirements. This calls for critical strategies by industries looking to future-proof their workforce and stay ahead of the curve.