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Are you doing enough to leverage tech for employee relations?

HRExecutive

Advertisement Yet, without a strong focus on analytics, reaching those ER objectives will be an even tougher challenge, according to HR Acuity’s fifth annual Employee Relations Benchmark Study. Last year, nearly half of the organizations surveyed closed these cases in five days or fewer.

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Are You Tracking Gobal Payroll Metrics?

Immedis

However, and this may surprise some readers, a recent survey demonstrates that almost half of organizations acknowledge that they do not track key performance indicators (KPIs) in their payroll department. Those who do keep records cover typical performance indicators such as the number of errors, processing times, and impact of voids.

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Recognition Boosts Employee Engagement and Productivity | ClearCompany

ClearCompany HRM

This post was originally published in October 2019 and updated in July 2022 to reflect new information about how employee recognition impacts employee engagement and productivity. Goals provide progress benchmarks and define success. According to a recent Gallup poll , we’re in an employee engagement slump: only 32% of U.S.

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Staffing Firms Among the Many Industries to Adopt AI by 2021

FingerCheck

The dominance of AI in the talent acquisition and recruiting industry will gain momentum in 2020 – that’s according to a new global survey. According to the survey, two thirds of all staffing firms polled, will adopt AI-powered applicant tracking systems (ATS) by the end of 2020.

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2020 XMI customer ratings benchmark data is live

Qualtrics HR

Are you interested in benchmarking your CX performance for comparing to companies like your own? The Ratings are a cross-industry, open-standard benchmark of customer experience measuring the performance of over 300 organizations across 21 industries. Standout findings for XMI customer rating benchmarks. NPS performance.

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The breakthrough moments that defined CX in 2019 and are shaping 2020

Qualtrics HR

ICYMI: here’s a quick recap of the 2019 updates that made it easier than ever to listen, understand, and act on solicited and unsolicited customer feedback. We know that surveys aren’t the be-all-and-end-all of customer experience — in fact the vast majority of your customers will never actually fill out a survey.

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DecisionWise Awarded 2020 Achievement in Customer Excellence

DecisionWise

Customer and employee experience are critical components of business success and DecisionWise’s exemplary program demonstrates their ability to consistently move the benchmark higher.”. “We have witnessed DecisionWise’s persistent drive to improve experiences and create long lasting relationships.