7 Ways to Keep Call Center Employees Engaged
Achievers
NOVEMBER 15, 2018
One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Shortening ASA improves both the quality of customer service as well as your call center employees’ overall perception of their job. Source: ContactBabel.
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