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7 Ways to Keep Call Center Employees Engaged

Achievers

One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Shortening ASA improves both the quality of customer service as well as your call center employees’ overall perception of their job. Source: ContactBabel.

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7 Ways to Keep Call Center Employees Engaged

Achievers

One of the major themes at the 2018 Contact Center Week (CCW) Executive Exchange was the importance of decreasing the average speed of answer (ASA) times at contact centers. Shortening ASA improves both the quality of customer service as well as your call center employees’ overall perception of their job. Source: ContactBabel.

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14 Compensation Philosophy Examples [+ Free Template]

Analytics in HR

Some companies do this exceptionally well, and you’ll find 14 of the best compensation philosophy examples below. A good compensation philosophy reflects a company’s culture , strategy, and human capital needs. Contents What is a compensation philosophy?

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Minimum Wage Increase: The Positives and the Pitfalls

Paycor

Adjusted for inflation, the federal minimum wage peaked in 1968 at $12.22 (in 2018 dollars). Yet, the current federal minimum wage has remained stagnant at $7.25 per hour for more than a decade even though the cumulative rate of inflation has risen more than 17%. Starting pay is $10 an hour at a warehouse in Austin, Tex.,

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Guide to Hiring Employees in Ireland

Recruiters Lineup

The Irish employment law is comprehensive and covers various aspects such as employment contracts, working hours, leave entitlements, and termination procedures. Working Time Regulations: The Organisation of Working Time Act in Ireland outlines regulations concerning working hours, breaks, and annual leave.

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California HR Trends for 2017—Don’t Get Burned!

HR Daily Advisor

Sunburn #1: New Wage and Hour Regulations. Sunburn #1: New Wage and Hour Regulations. California does not permit incentive compensation to partially meet the “white collar” (i.e., Of course, California never wants to be outdone by the feds when it comes to wage and hour legislation!

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2019 HR & Compliance Web Summit: Executive Summary

Paycor

Adults typically need 7 to 9 hours of sleep each night. Adults typically need 7 to 9 hours of sleep each night. of Americans report sleeping less than 6 hours per night. Industry experts like Jennifer McClure offered actionable insights and advice on all things HR, from self-care for the HR pro to in-the-news compliance issues.